Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Certification
Timeline
Generic

JACLYNN FURGASON

Las Vegas,NV

Summary

Founder of DiscoShredz. PMBIA Level 1 Instructor & DJ with positive attitude and proven record of supporting rider’s progress. Develops students and encourages good sportsmanship. Dedicated to continuous improvement to keep everything running smoothly.

Experienced with music mixing, playlist curation, and live performance. Utilizes deep understanding of audience engagement to create immersive musical experiences. Track record of delivering high-energy sets that leave lasting impressions on event attendees.

Background in retail sales. Proven ability to assist customers effectively and drive sales through excellent product knowledge and customer service. Demonstrated strong communication and interpersonal skills in fast-paced retail environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

SALES SEASONAL

Las Vegas Cyclery
10.2024 - 02.2025
  • Provide outstanding customer service
  • Processing transactions on all purchases & returns
  • Offer trail recommendations
  • Assisting customers through the buying process which includes all retail products, demo rentals & sales
  • Receiving & adding inventory
  • Educate customers on a variety of bikes to allow them to decide on new purchases
  • Provide accurate information on all current products
  • Set up suspension on rentals, discuss tire pressure Help mechanics clean demos when needed.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

SKI INSTRUCTOR/LIFT OPS/DJ

TIMBERLINE MOUNTAIN RESORT
01.2023 - 01.2024
  • Instruct skiing while ensuring safety for ages 4 & up
  • Ensure all lift operations, traffic control, snow removal, lift logging
  • Provide music as a DJ for the mountain
  • Bring the stoke by providing guests with all mountain info to ensure the best customer experience while staying at the resort.
  • Helped guests safely load and unload chair lift at top and ski runs.
  • Fitted students to proper equipment for skiing needs, individual abilities and physical characteristics.
  • Collaborated with fellow instructors to create a cohesive teaching environment focused on student engagement.
  • Instructed diverse groups in skiing techniques, enhancing skill levels and confidence on the slopes.
  • Developed individualized lesson plans to accommodate various skill levels and learning styles.

COACH/MENTOR/MTB Instructor

BONESHAKER ADVENTURES
09.2022 - 10.2024
  • Being a positive role model & leader for youth
  • Intention to provide a transformative mentorship based program
  • Create a safe space for growth, develop confidence by acquiring tools to overcome obstacles on & off the bike
  • Provide shuttle support.
  • Guided new coaches through mentorship programs focusing on coaching techniques and player development strategies.
  • Participated in staff development meetings and clinics to improve coaching performance.
  • Analyzed individual progress and provided constructive feedback for continuous improvement.
  • Built positive relationships with athletes, fostering motivation and commitment to team goals.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Mentored junior coaches, fostering a collaborative environment to improve team performance and participant engagement.
  • Implemented safety protocols to ensure a secure and enjoyable experience for all participants during activities.

CUSTOMER SERVICE

ROCKYMOUNTS
01.2021 - 07.2022
  • Troubleshooting customers calls & emails when issues would occur with rack function
  • Handling warranty claims & using discretion to determine if product failure or customer error then reporting to the engineer
  • Managed shipments & returns directly through RockyMounts & Amazon seller central
  • Built RockyMounts products for walk-in customers.
  • Resolved customer inquiries via phone, email, and live chat support.
  • Trained new staff on company’s customer service policies and procedures.
  • Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
  • Worked closely with the team to meet or exceed service goals on a consistent basis.

SALES/MTB Instructor/Tour Guide

OVER THE EDGE SPORTS
08.2018 - 01.2021
  • Provide outstanding customer service purchase of new bikes & offer trail recommendations
  • Assisting customers through the buying process, all retail products, demo rentals & sales
  • Receiving & adding inventory
  • Educate customers on bicycles so they have the best experience
  • Set up suspension on demos
  • Wash demos as needed
  • MTB tours per request.
  • Coordinated special events, increasing community engagement and program visibility.
  • Collaborated with management to refine training programs based on participant feedback.

Dental Assistant

Pediatric Dental Specialists
08.2016 - 05.2019
  • Assisted in patient care by preparing treatment rooms and sterilizing instruments.
  • Collaborated with dentists to ensure efficient workflow during procedures.
  • Managed patient records and maintained confidentiality in compliance with regulations.
  • Educated patients on oral hygiene practices and post-treatment care instructions.
  • Implemented infection control procedures, contributing to a safe clinical environment for patients and staff.
  • Supported pediatric dentists during procedures, enhancing patient comfort and workflow efficiency.

Orthodontic Technician

Jolley Smiles
03.2014 - 06.2016
  • Fabricated orthodontic appliances using precision instruments and modern materials.
  • Collaborated with orthodontists to ensure accurate patient impressions and treatment plans.
  • Maintained equipment and tools, ensuring optimal functionality and safety standards.
  • Trained junior technicians on appliance fabrication techniques and best practices.
  • Promoted a positive workplace atmosphere by collaborating effectively with team members at all levels of the practice hierarchy.
  • Fostered strong relationships with patients, contributing to a high rate of referrals from satisfied clients.

LIFT OPERATIONS

POWDERHORN MOUNTAIN RESORT
01.2013 - 01.2014
  • Helping customers before, during, and after they purchase or use a product
  • Provide traffic control
  • Perform lift safety checks and help customers with various needs
  • Also provide instructions and assistance, resolve any issues or complaints guests may have while working outdoors in all weather conditions
  • Load and unload passengers safely & efficiently
  • Monitor lifts for safe use
  • Clear snow from ramps to ensure a smooth and safe experience
  • Use knowledge for emergency situations that are unexpected.
  • Responded quickly to malfunctions or emergency situations, implementing contingency plans effectively.
  • Identified potential hazards in the workplace and took appropriate measures to mitigate risks.
  • Participated in safety meetings and training sessions to stay updated on industry standards.
  • Identified areas for improvement in lift operations, implementing changes that led to increased efficiency and guest satisfaction.

Education

Some College (No Degree) -

Fairmont State University
Fairmont, WV

High School Diploma -

Fairmont Senior High School
Fairmont, WV
05.1998

Skills

  • Multitasking Capabilities
  • Mentor athletes
  • Problem-solving
  • Schedule Coordination
  • Budget Management
  • Time management abilities
  • Positive Reinforcement
  • Self Motivation
  • Attention to Detail
  • Talent Identification
  • Customer Service
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Public speaking
  • Lesson planning
  • Strong communication skills

ADDITIONAL INFORMATION

PMBIA Level 1 Instructor working towards my Level 2. Helped support Trek Dirt Series, Fruita Fat Tire Festival, RoamFest Fruita & Sedona as ride leaders & shuttle driver.

Certification

PMBIA Level 1 MTB Instructor

Current First Aid/CPR adult & pediatric

Timeline

SALES SEASONAL

Las Vegas Cyclery
10.2024 - 02.2025

SKI INSTRUCTOR/LIFT OPS/DJ

TIMBERLINE MOUNTAIN RESORT
01.2023 - 01.2024

COACH/MENTOR/MTB Instructor

BONESHAKER ADVENTURES
09.2022 - 10.2024

CUSTOMER SERVICE

ROCKYMOUNTS
01.2021 - 07.2022

SALES/MTB Instructor/Tour Guide

OVER THE EDGE SPORTS
08.2018 - 01.2021

Dental Assistant

Pediatric Dental Specialists
08.2016 - 05.2019

Orthodontic Technician

Jolley Smiles
03.2014 - 06.2016

LIFT OPERATIONS

POWDERHORN MOUNTAIN RESORT
01.2013 - 01.2014

High School Diploma -

Fairmont Senior High School

Some College (No Degree) -

Fairmont State University

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JACLYNN FURGASON