Jaclynn Toups

Work History

Administrative Assistant

Insight Association Management

12.2021 - 04.2023

Assisted Community Manager with on-site operations of master planned community of over 2500 homes.
Assisted with scheduling necessary repairs throughout common areas and buildings.
Provided scope of project description of needed bids for RFQs (Requests for Proposals). Reviewed and provided comparison of bids to present to Community Manager and Board of Directors.
Executed office supply inventory and ordering, managed equipment use, maintenance, and reports (such as copier, postage machine, etc.).
Created and managed invoices for on site restaurant and community developers utilizing Microsoft Office.
Drafted common document templates for use by management and coworkers. (Notice letters, fine letters, etc.)
Scheduled, prepared and distributed welcome packets to new homeowners; activated and maintained access cards; scheduled front yard maintenance with landscape contractor, setup access to community website and payments, scheduled amenity rentals and handled all fees/deposits.
Communicated with residents in response to complaints and questions in all areas of community needs to ensure residents are knowledgeable regarding community's services, payments, City/MUD ordinances and meetings, CC&Rs, Design Guidelines, issues and events; post notices on website as needed.
Orchestrated and lead Architectural Review Committee meetings; prepared agenda; reviewed submissions in detail and presented ARC requests from homeowners to Board; mailed and/or communicated committee decisions to homeowners.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate office.
Monitored supervisor's work calendar and scheduled appointments and meetings.
Developed and updated spreadsheets and databases to track, analyze and report for ongoing community projects.
Created detailed expense reports and requests for capital expenditures.
Offered office-wide IT support and software support and training, troubleshooting issues and optimizing usage.
Assisted with IT support for security system and remote recreational programs.
Assisted with compliance site inspection of 2500+ homes and resulting homeowner discipline.
Posted violations on homeowner accounts using VMS software following inspections; mailed violation notices.
Provided support and assistance to manager with budgeting process utilizing Microsoft Excel.
Provided support and information with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Main point of contact to provide information and support between The City Development, Municipal Utility District, Board of Directors, Community Developers, and Builders.

Manager of Guest Services

Muchacho Tex Mex

12.2019 - 12.2021

Sought out by General Manager from previous work places to help bring new restaurant concept to Dallas
Management responsibilities include team of eight, as well as wide range of operational and administrative multi-tasking skills in this fast-paced environment
Provides assistance with monthly invoices and inventory
Developed employee training materials, and responsible for hiring operations, including job posting, first round interviews, employee files, and ensuring certification compliance
Responsible for community relations, including corporate and VIP clientele, as well social media marketing and online ordering
Manage continuous improvement initiatives, including reservations system project conversion resulting in improved profitability
Assisted with website redesign to include expansion to multiple locations.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Overhauled existing technical systems through execution of system upgrades.

Guest Relations Manager

Jasper's Restaurant

05.2018 - 02.2020

Re-hired by senior management immediately upon return to Dallas area
In addition to responsibilities as Guest Relations Manager at Plano location (see details in previous employment from 2014 – 2015), filled newly created administrative role in support of Catering operations
Retained as one of select, few employees who were recognized by management and transferred to Richardson when Plano location closed

Nanny

Anna Gordon

06.2016 - 05.2018

Provided full-time in-home childcare
Established structured daily routine to maintain safe, caring, and nurturing environment
Ensured positive growth and development through educational activities
Provided transportation for school and extra-curricular activities, and assisted with other household duties.

Board Runner and Trainer

The Capital Grille

02.2016 - 10.2017

In heart of D.C.'s downtown National Mall area, routinely interacted with VIP clientele (Congressmen, U.S
And foreign diplomats, senior-level political leaders and lobbyists, etc.)
As Board Runner and Trainer, ensured excellent guest experience by maintaining efficient communication between front-of-house and back-of-house personnel
Assisted with shift-opening responsibilities and weekly bar inventory.

Guest Relations Manager

Jasper's Restaurant

07.2014 - 12.2015

Recruited by senior management to return to Jasper's in role of Guest Relations Manager
Direct management responsibilities for team of eight, and strategically tasked by management to advise and train other personnel within restaurant and at sister concept locations
Responsible for establishing positive customer connections and enhancing guest experience
Worked closely with all team members to create and maintain continuous rhythm of friendly, professional service
Alternately responsible for managing private dining events in Sales Manager's absence
Developed concierge incentive program that successfully drove revenue growth by increasing referral reservations from area hotels
Called upon by management to provide advisory and consultative insight for development of future locations
Developed extensive training material for new concepts.

Maitre D' / Door Manager and Trainer

Nick & Sam's Grill / Look Cinemas

04.2013 - 07.2014

Based upon high performance and success at Park Cities location, appointed by senior management to open this new location and to set highest standards for new employees
Created training collateral and worked closely with management to ensure smooth, streamlined operations for all three segments of establishment
Responsible for training new hires on customer service excellence, as well as corporate systems and operations
Created final presentable menus from Executive Chef
Supervised “Open Table” software implementation, including final quality control and user testing
Recognized by senior management and customers for outstanding performance.

Lead Hostess / Trainer

MASH'D

11.2013 - 02.2014

During initial pre-grand opening of this new establishment, was called upon to ensure successful start-up
Provided short-term consultation and services, including creation of host training manuals, personnel scheduling, and overseeing “Open Table” installation.

Lead Hostess and Trainer

Nick & Sam's Grill

12.2012 - 10.2013

Worked closely with senior management to ensure seamless operations
Created training manuals and trained new hires on customer service standards and corporate software
Performed post-implementation quality control and user testing for new corporate software.

Maitre D'

Jasper's Restaurant

08.2007 - 12.2012

Established professional relations with clientele to ensure positive guest experience
Utilized technology to track VIP guests and provide management reporting
Responsible for training junior personnel in highest standards of customer service and satisfaction.

Lead Hostess

Chili's Bar & Grill

11.2006 - 08.2007

First line of customer service and relations at establishment
Team member responsible for issue resolution to create total customer satisfaction
Primary section staff trainer.

Department Specialist

PetSmart

07.2005 - 11.2006

Personally emphasized excellent customer relations in conducting daily duties
Educated customers on unique animals and made recommendations to clients on specific concerns
Ensured proper handling of habitats, tanks and cages, as well as kept schedules of feedings and sanitations
Answered phones and maintained stock
Facilitated opening and closing operations and functioned as backup cashier.

Summary

Overview

Work History

Administrative Assistant

Manager of Guest Services

Guest Relations Manager

Nanny

Board Runner and Trainer

Guest Relations Manager

Maitre D' / Door Manager and Trainer

Lead Hostess / Trainer

Lead Hostess and Trainer

Maitre D'

Lead Hostess

Department Specialist

Education

Some College (No Degree) - General

Certification - Bridal Consultant

Skills

Work Availability

Timeline

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