Jaclynn Merullo

• Local commercial flooring distributor sales representative.
• Oversaw key accounts throughout the Metro Denver area.
• Generate new sales by promoting new product lines and quarterly promotions.
• Present bids and contracts for potential clients to review during meetings.
• Provided day-to-day support for key dealer accounts by answering inquiries, checking availability of products and corresponding with customers via email.
• Demonstrated negotiation skills by closing and average of $150,000 premium sales monthly and maintaining client retention rate throughout 2021-2024.
• Identified business prospects in target markets and developed defined marketing plans attracting new clients, generating an average of $30,000 in sales a year.
• Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
• Worked with distribution centers to expedite orders to increase delivery times to improve customer satisfaction.
• Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
• Drafted, submitted and processed sales contracts for orders received.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Built and cultivated long-term quality relationships with over 100 clients by addressing needs and providing superior customer service.

• Oversaw all product updates, order processing, while inquiring to manufacture about changes to order status.
• Communicated all product and order updates with customer.
• Performed monthly reconciliation of open purchasing orders for an average of $7,000,000 per year.
• Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
• Implemented policies to reduce cost and eliminate waste.
• Worked with clients to resolve claim issues quickly and efficiently.
• Maximized operational effectiveness across territory.
• Progressed through various purchasing, warehousing and leadership roles.
• Purchased new products and oversaw inventory stocking and availability.
• Developed productive relationships with key account holders.
• Reduced order processing time by automating purchase orders and invoicing systems.
• Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Cultivated strong relationships with vendors to maintain and improve levels of customer service.
• Reviewed and approved purchase orders and invoices for accuracy and completeness.
• Generated reports on purchasing activities to support management decisions.

Maintained secure cash drawers, promptly resolving discrepancies for accuracy.

• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.