Jaclynn West
Manager & Secretary
Baker City,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Warehouse Manager & Corporate Secretary
Stone Bros Inc
05.2007 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Developed safety programs to protect workers and reduce injuries.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Promoted brand at industry events and through ongoing networking efforts.
- Collaborated with manufacturing and supply chain management.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Owner & Operator, Vacation Rental
Wild Horse Retreat
02.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
Owner & Operator
Richland Cafe, LLC
02.2018 - 07.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Set up daily drawers, verified totals and prepared cash deposits.
- Recruited, hired and trained baristas to handle workload with quality service.
- Oversaw daily coffee shop operations according to company policies.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
- Coordinated with local event planners to set up on site coffee services.
Barista & Manager
Sorbenots Coffee
05.2007 - 09.2009
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Monitored customer feedback to improve barista performance and customer service.
Education
Business, Tourism & Anthropology
Arizona State University
Tempe, AZGeneral Associates - Business
Portland Community College
Portland, ORAP Classes
Blue Mountain Community College
Pendleton, ORHigh School Diploma -
Pendleton High School
Pendleton, OR06.2008
Skills
- Leadership
- Organizational Skills
- Inventory Supplies
- Safety Standards
- Corporate Partnerships
- Account Reconciliation
- Supply Stocking
- Corporate Communications
- Corporate Transactions
- Payment Collection
- Office Supplies and Inventory
- Accounting and Bookkeeping
- Remote Conferencing
- Cash Drawer Management
Timeline
Owner & Operator, Vacation Rental
Wild Horse Retreat
02.2021 - Current
Owner & Operator
Richland Cafe, LLC
02.2018 - 07.2020
Warehouse Manager & Corporate Secretary
Stone Bros Inc
05.2007 - Current
Barista & Manager
Sorbenots Coffee
05.2007 - 09.2009
Business, Tourism & Anthropology
Arizona State University
General Associates - Business
Portland Community College
AP Classes
Blue Mountain Community College
High School Diploma -
Pendleton High School
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