Jaclynne Durham
Fort Wainwright,AK
Summary
Qualified customer service associate with strong background in customer service counseling. Proven track record in resolving customer issues effectively and maintaining high client satisfaction rates. Demonstrated proficiency in communication and problem-solving skills, ensuring positive customer experience.
Overview
10
10
years of professional experience
Work History
Merchandising Associate
Lowes Home Improvment
Watertown, NY
03.2022 - Current
- Trained new merchandising associates on company standards, guidelines, and best practices.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
- Elevated brand image through adherence to corporate visual merchandising guidelines during floor sets and window installations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Team Member
Target
Kailua, HI
01.2015 - 09.2021
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandise
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Inventory stock and requisition new stock
- Ticket, arrange and display merchandise to promote sales
- Clean shelves, counters, and tables
- Train new team members
Education
Associates in Science - Veterinary Technology
Windward Community College
Kaneohe, HI10.2023
Skills
- Proficient in Microsoft Office
- Adapts to new skills quickly
- Customer Engagement
- Team training and development
References
- SHYANNE MAHAN, Merchandising Sales Manager, Lowes Home Improvement, (315)779-0059, 2365590@store.lowes.com, Current Manager
- MAUREEN RUH, Team Leader, Target, (708) 334-1570, maureen.ruh@target.com, Former Manager
Timeline
Merchandising Associate
Lowes Home Improvment
03.2022 - Current
Team Member
Target
01.2015 - 09.2021
Associates in Science - Veterinary Technology
Windward Community College