Jacmodline Jean Jacques
Miramar,FL
Summary
Experienced Counselor interested on a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With over 20 years of experience in customer service and 12 years of providing in-person counseling services, with a client-centered approach of helping individuals overcome personal challenges and cope with difficult situations.
Overview
16
16
years of professional experience
Work History
Work Service Counselor
Goodwill Industries of South Florida
02.2011 - Current
- Manage caseload of 100+ participants with disabilities and barriers
- Oversee and manage clients during rehabilitation process
- Process participants intake, program development and referral and termination process
- Complete quarterly progress report and annual evaluation reports
- Complete Yearly Evaluation and prepare psychological re-evaluation paperwork for clients
- Resolve work related conflicts and issues through counseling
- Manage APD clients, through coaching and guidance in workplace.
- Support and aided participant with referrals to outside agency such as homeless shelters, social security, mental health clinics, and department of children and family
- Assist participant with translations and related administrative duties
- Assist with enrolling in work benefits, such as insurance, 401k, and ADP.
- Support clients transition to other department
- Familiar and have experience with Ability One auditing process
Part-time Executive Coordinator
Destinee Ministries Worldwide Inc.
02.2008 - Current
- Planned and coordinated meetings mission trips
- Organized fundraising events
- Prepared monthly and yearly reports
- Contacted donors and partners via phone, letters and emails
- Spoke and presented at engagements
- Planned, promoted and facilitated special events and functions and oversaw post-event follow-up.
- Prepared and mailed out donors and thank you letters.
Customer Service Representative
LaSalle Network
12.2009 - 01.2011
- Handled 80-100 incoming calls from customers or participants
- Answered questions about health benefits, determined needs and transferred to proper department or nurse line
- Processed transactions on orders
- Corresponded with customers via e-mail and phone
- Adhered to strict documentation guidelines
- Operated in fast pace, metrics and deadline driven environments
- Answered call from participants inquiring about health issues, and then transfer to 24 hour nurse line.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science in Business Administration -
Florida Metropolitan University
Pompano Beach, FLM.A Mental Health Counseling -
South Florida Bible College &Theological Seminary
Deerfield Beach, FL12.2024
Certify Nursing Assistance -
Presbyterian Homes the Moorings
Arlington Heights, IL01.2011
Skills
- CPR
- HIPPA Training
- MS Word
- Excel
- Access
- Power Point
- Publisher
- Outlook
- Word Perfect 10
- Attentive Service
- Customer Satisfaction
- PeopleSoft
- IConnect
- Critical Thinking
- Customer Needs Assessments
- Issue Resolution
Languages
Bilingual: English/ Haitian Creole
Timeline
Work Service Counselor
Goodwill Industries of South Florida
02.2011 - Current
Customer Service Representative
LaSalle Network
12.2009 - 01.2011
Part-time Executive Coordinator
Destinee Ministries Worldwide Inc.
02.2008 - Current
Bachelor of Science in Business Administration -
Florida Metropolitan University
M.A Mental Health Counseling -
South Florida Bible College &Theological Seminary
Certify Nursing Assistance -
Presbyterian Homes the Moorings
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