Jacob A. Celestine
Irving,TX
Summary
Professional in hospitality industry known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering collaborative environment. Strong interpersonal skills, adaptability, and results-driven approach ensure high satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Server Trainer/Cocktail Server
The Ritz-Carlton Hotel Company
11.2022 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Dinner server, trainer, variable manager
The Keg Steakhouse
08.2022 - Current
- Food knowledge and customer communication skills
- Leadership and teamwork ability
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Foreman/Contractor
Old Hat Construction
11.2018 - 01.2022
- Responsible for set up of tools on job site
- Layout Materials, customer service
- Construction of multiple projects of varying complexity from contract to completion
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Sales Representative
Best Buy
08.2016 - 04.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Server/Bay host
Top Golf
08.2014 - 04.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Dept.
Kirby Vacuum Sales
08.2009 - 04.2010
- Delivered exceptional customer service experiences, addressing concerns promptly and building lasting relationships with clients.
- Spearheaded initiatives aimed at improving employee satisfaction rates which led to decreased turnover rates among staff members.
- Developed and executed successful sales plans for consistent growth in department performance.
- Expanded market reach by researching industry trends and identifying new business opportunities.
Education
Associates Degree - Computer Electronic Engineering Technology
ITT technical Institute
Houston, TX01.2011
High School -
Alief Taylor High School
Houston, TX01.2008
Skills
- Effective Time Management
- Menu Memorization
- Safe Food Handling
- Order Accuracy
- Upselling strategies
- Food presentation
- Wine service
- Restaurant Operations
- New employee mentoring
1st quarter 5 star Award
The Ritz Carlton recognize my dedication and commitment to excellence server as an example to all around me.
Timeline
Server Trainer/Cocktail Server
The Ritz-Carlton Hotel Company
11.2022 - Current
Dinner server, trainer, variable manager
The Keg Steakhouse
08.2022 - Current
Foreman/Contractor
Old Hat Construction
11.2018 - 01.2022
Sales Representative
Best Buy
08.2016 - 04.2017
Server/Bay host
Top Golf
08.2014 - 04.2016
Sales Dept.
Kirby Vacuum Sales
08.2009 - 04.2010
High School -
Alief Taylor High School
Associates Degree - Computer Electronic Engineering Technology
ITT technical Institute
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