Jacob Adams
Pollok,TX
Summary
Dynamic leader with a proven track record at Grease Monkey #3006, enhancing customer satisfaction and operational efficiency. Skilled in staff training and development, coupled with exceptional problem-solving abilities, led to significant improvements in team performance and financial accuracy. Expert in customer service and money handling, consistently achieving goals through effective team motivation and conflict resolution. Also i look forward to having the opportunity to further prove myself to you as my district manager and grease monkey as my employer. The skills, drive, and dedication i bring with me each and every day when i show up to my current store i believe will translate immensely into becoming a great center manager. Currently i am the most experienced employee at my store and i can perform all duties and tasks needed to be done by a manager and have the willingness and determination to overcome any new learning that will be required of me to be a center manager, also most everyone here at my shop looks to me to help them when they have a problem they cant handle and i believe my work shows for itself in what ic an do for this company tahnk you for your time with this matter.
Jacob Adams
Overview
15
15
years of professional experience
Work History
Assistant Manager
Grease Monkey #30006
10.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Commercial Construction Laborer
Employment Agency
01.2023 - 09.2023
- Ensured timely project progression with efficient demolition, excavation, and site preparation tasks.
- Facilitated the transportation of construction materials by operating forklifts and other heavy equipment as needed.
- Assisted in the completion of commercial projects on time and within budget through diligent work ethic and task prioritization.
- Performed routine maintenance on tools and equipment to ensure optimal performance and reduce downtime due to malfunctions.
- Assisted skilled tradesmen such as carpenters, electricians, and plumbers to expedite project completion while gaining valuable hands-on experience.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Worked on sites, installing roofs and other exterior components.
- Followed instructions and safety protocols while operating machinery and equipment.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
- Used variety of hand and power tools to complete tasks.
- Helped with erecting scaffolding and ladders.
- Provided labor support to carpenters, masons and other skilled trades.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
Blast Attendant
Pilgrims Pride JBS
05.2021 - 01.2023
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Collaborated with team members to improve overall service quality and guest experience.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
Assistant Store Manager
Little Caesars Pizza
03.2010 - 08.2019
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
Garden City High School
Garden City, MI06-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Grease Monkey #30006
10.2023 - Current
Commercial Construction Laborer
Employment Agency
01.2023 - 09.2023
Blast Attendant
Pilgrims Pride JBS
05.2021 - 01.2023
Assistant Store Manager
Little Caesars Pizza
03.2010 - 08.2019
High School Diploma -
Garden City High School
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