Microsoft Office Applications
Jacob Adden
Springfield,Illinois
Summary
Overview
7
7
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work History
Server
Curate
Springfield, IL
04.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Care Representative
Bank Of Springfield
02.2023 - 03.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Maintained and managed customer files and databases.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
Member Service Representative
Planet Fitness
Springfield, IL
07.2022 - 03.2023
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Host
Vele
09.2022 - 01.2024
- Monitored seating area and checked restrooms regularly to keep spotless.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Checked and restocked server areas and organized and got change for front counter.
Funeral Home Attendant
Staab Funeral Home
05.2021 - 10.2022
- Welcomed visitors and alerted staff to arrivals of scheduled funerals.
- Delivered correspondence letters and memos.
- Completed clerical tasks such as filing, copying and distributing mail.
- Helped with funeral processions and visitations
Grounds Keeper
Staab Funeral Homes
05.2018 - 08.2018
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Cleared public and private areas of debris before and after events.
- Repaired ground structures regularly, sticking to schedules and meeting facility needs.
- Detailed the call vans and the coaches everyday. I took pride in that job because cleaning cars is so satisfying to me. The owner of Staab Funeral home is also my uncle, and he tried to get me to stay to keep those cars spotless.
Servers Assistant
Loukinens' On 4th
12.2017 - 08.2018
- Assisted with dining room set up prior to and after service period.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Education
High School Diploma -
Springfield High School
Springfield, IL 08.2014 - 05.2018
Associates - Computer Information Systems
Southern Illinois University Edwardsville
Edwardsville, IL 05.2001 - 05.2021
Skills
Maintains confidentiality
Technical support
Typing
Attention to detail
Database management
Filing and data archiving
Ability to communicate with others
Certification
Google IT Technical Support Fundamentals Certification
References
- Brodrick Elder - Planet Fitness (217) 741- 4778
- Paul John Staab II - Staab Funeral Home (217) 725 - 6457
Software
Microsoft Teams
Zoom
Web Design
Affiliations
- Kappa Sigma Fraternity - IFC Officer
- Southern Illinois University of Edwardsville National Honors Society
- Co-Creator of the TheBestMeOfficial Instagram Page
Timeline
Server
Curate
04.2024 - Current
Customer Care Representative
Bank Of Springfield
02.2023 - 03.2024
Host
Vele
09.2022 - 01.2024
Member Service Representative
Planet Fitness
07.2022 - 03.2023
Funeral Home Attendant
Staab Funeral Home
05.2021 - 10.2022
Grounds Keeper
Staab Funeral Homes
05.2018 - 08.2018
Servers Assistant
Loukinens' On 4th
12.2017 - 08.2018
High School Diploma -
Springfield High School
08.2014 - 05.2018
Associates - Computer Information Systems
Southern Illinois University Edwardsville
05.2001 - 05.2021
Google IT Technical Support Fundamentals Certification
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