Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Alcorace

Naugatuck

Summary

Dynamic professional with a proven track record in customer service and sales expertise, honed at Prime Communications AT&T and other notable venues. Excelled in fast-paced environments, significantly enhancing customer satisfaction through effective team management and multitasking abilities. Skilled in cash and inventory control, demonstrating an outgoing personality that drives positive client relationships and team dynamics.

Overview

7
7
years of professional experience

Work History

Bartender

Brewbury
07.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Store Manager

Prime Communications AT&T
07.2018 - 07.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Server

Watertown Golf Club
07.2017 - 06.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Associate Of Business Administration -

Central Connecticut State University
New Britain, CT
06.2020

Skills

  • Sales expertise
  • Strong multitasking
  • Customer Service
  • Outgoing Personality

Timeline

Bartender

Brewbury
07.2022 - Current

Store Manager

Prime Communications AT&T
07.2018 - 07.2024

Server

Watertown Golf Club
07.2017 - 06.2018

Associate Of Business Administration -

Central Connecticut State University

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Jacob Alcorace