JACOB ALEJOS
San Antonio,TX
Summary
Experienced management professional with a strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.
Overview
9
9
years of professional experience
Work History
EStore-Primary Department Manager
H-E-B
01.2020 - Current
- Directly manage and oversee roughly 100 partners
- Analyzed department sales to inform strategic decision-making.
- Led team meetings to ensure alignment with organizational goals.
- Improved employee performance by providing skill development opportunities.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Conducted performance evaluations to identify areas for improvement.
- Ensured compliance with regulatory requirements through regular audits.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Optimized workflow processes for increased productivity.
- Successfully managed budgets and allocated resources to maximize productivity, profitability, and sales growth.
Coverage Manager
H-E-B
01.2017 - 01.2020
- Oversee store safety committee to ensure safety measures are in place and being followed resulting in additional bottom line funds for the total store
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implementing policies, goals and procedures for the entire store
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Central Checkout Specialist
H-E-B
01.2016 - 01.2017
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming coworkers about ongoing tasks or outstanding issues requiring resolution.
- Supported store management with effective communication of relevant information regarding transactional issues or customer feedback.
- Assisted customers with product inquiries while maintaining a professional demeanor and upholding company standards.
- Provided exceptional customer service through active listening, addressing concerns promptly, and offering solutions that satisfied both the customer and company needs.
- Trained new team members on company policies, procedures, and register operations, ensuring consistent performance across the team.
Education
Bachelor's - Business Administration
Texas A&M San Antonio
San Antonio, TX01.2019
Associate's - Business Administration
Northwest Vista
San Antonio01.2017
Skills
- Cross-functional collaboration
- Customer engagement
- Decision making
- Workplace safety
- Onboarding processes
- Team supervision
- Goals and performance
- Training development
- Operational efficiency
- Communicating
- Conflict resolution
- Process improvement
- Strategic planning
Timeline
EStore-Primary Department Manager
H-E-B
01.2020 - Current
Coverage Manager
H-E-B
01.2017 - 01.2020
Central Checkout Specialist
H-E-B
01.2016 - 01.2017
Bachelor's - Business Administration
Texas A&M San Antonio
Associate's - Business Administration
Northwest Vista