Jacob Alexander
Franklin,MA
Summary
Dynamic and results-oriented professional with a proven track record in team building and fostering collaboration among diverse groups. Adept at leveraging interpersonal skills to cultivate a positive team culture and drive collective success. Committed to personal growth and continuous improvement, consistently seeking opportunities to enhance both individual and team performance. Recognized for ability to inspire and motivate peers while maintaining a focus on organizational goals. Eager to contribute to a forward-thinking organization that values innovation and teamwork.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Sonesta Select, Boston - Milford
06.2022 - 08.2024
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
Finance Intern
Marriott Hotel
06.2021 - 08.2021
- Maintained accurate, up-to-date financial spreadsheets and databases
- Analyzed financial data and presented insight to senior management
- Tracked financial transactions to update balance sheets with accurate information
- Reviewed expense reports for accuracy, ensuring compliance with company policies and procedures.
- Analyzed financial statements to identify trends and provide valuable insights for decision-making.
Education
Bachelor of Business Administration - Team And Project Management
Bryant University
Smithfield, RI05.2024
Skills
- Leadership
- Team Oriented
- Problem-Solving
- Risk Management
- Adaptability
- Excellent Communication
- Critical Thinking
- Computer Skills
- Decision-Making
- Strategy
- Team Motivation
- Multitasking
Certifications
- Certified ScrumMaster (CSM)
Work Summary
- The ability to manage multiple tasks concurrently
- Considerable experience in working with team projects and encouraging workable ideas
- Repeatedly demonstrates the ability to work effectively with staff, customers, and management
- The ability to use agile and waterfall methods
Timeline
Front Desk Agent
Sonesta Select, Boston - Milford
06.2022 - 08.2024
Finance Intern
Marriott Hotel
06.2021 - 08.2021
Bachelor of Business Administration - Team And Project Management
Bryant University
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