Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Jacob Alo

Downey,CA

Summary

Experienced Professional Driver with a proven track record of completing daily delivery tasks on time and safely. Possesses extensive knowledge of efficient routes within assigned territory, ensuring timely and efficient transportation. Adheres to traffic laws and prioritizes top-quality client services. Skilled Chauffeur Driver with a successful history of efficiently transporting passengers and achieving high satisfaction ratings. Constantly monitors traffic to revise planned routes and avoid delays. Maintains a clean vehicle, provides snacks, and offers exceptional service to each guest. A flexible and hardworking team player, eager to learn and contribute to overall success. Dedicated employee known for punctuality, seeking employment opportunities where good customer service and a positive attitude can truly make a difference. Offers a clean driving record and a commitment to passenger comfort and satisfaction. Consistently meets schedule targets through well-planned routes and adapts easily to changing circumstances. Dependable in keeping the vehicle impeccably detailed inside and out.

Overview

7
7
years of professional experience

Work History

Food Delivery Driver

Uber eats
12.2018 - Current
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Delivered fresh food to customers across local area.
  • Recorded weekly hours and mileage for accurate payment.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Maintained vehicle according to company and state safety requirements.
  • Planned and followed efficient routes using physical maps and GPS applications.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
  • Resolved customer problems and complaints effectively by communicating with Uber eats support.
  • Drove up to 120 miles daily using my personal vehicle to deliver Food from various restaurant's.
  • Coordinated with Uber to get delivery route information and changes.
  • Collected payment from customers by Uber app , made change and provided receipts.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.

Professional Driver and Chauffeur

ALTO OPERATIONS
03.2023 - 02.2025
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
  • Kept completely clean driving record with no reportable incidents.
  • Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
  • Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
  • Enhanced route planning efficiency for optimized travel time and fuel consumption.
  • Enhanced overall road safety by participating in ongoing defensive driver education courses.
  • Assisted in training new drivers on company policies, procedures, and best practices for safe driving techniques.
  • Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
  • Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
  • Completed routes efficiently and according to compliance rules.
  • Established positive relationships with clients, fostering repeat business opportunities for the company.
  • Mitigated conflicts or disputes among passengers diplomatically maintaining a peaceful environment during transit.
  • Updated records with mileage, times, and expenses.
  • Served as an ambassador for the organization by displaying professionalism at all times while representing the company brand in public settings.
  • Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
  • Delivered exceptional service by promptly addressing passenger concerns and requests.
  • Streamlined navigation through the use of GPS technology and real-time traffic updates.
  • Implemented thorough pre-trip inspections to identify potential mechanical issues before beginning daily routes.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
  • Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
  • Ensured passenger safety by adhering to traffic laws and regulations at all times.
  • Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
  • Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
  • Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
  • Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
  • Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.

Rideshare Driver

Lyft
01.2019 - 12.2019
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Notified customers of delays to decrease calls to support.
  • Achieved consistently high customer scores due to exceptional service.
  • Used advanced driving techniques to better improve time management and safety.
  • Improved overall safety performance by taking data-driven approach to issue identification and root cause analysis.
  • Drove passengers from pick-up points to deliver to destination.
  • Managed records by tracking mileage, maintenance and expenses with Gridwise.
  • Handled as many as 15 assignments per hour by planning efficient routes.
  • Offered riders information about local attractions and restaurants.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Inspected vehicle and personally handled routine upkeep.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Prepared detailed reports outlining trip, vehicle, and passenger details.
  • Handled vehicle upkeep on-time, including adding fluids, checking tires and keeping interior and exterior spotless.

Parts Delivery Driver

AutoZone
01.2018 - 12.2018
  • Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
  • Logged deliveries and pickups , loaded truck with parts to be delivered, unloaded merchandise for customers and dropped off sales fliers.
  • Handled difficult customer service situations with diplomacy and firmness and delivered friendly and knowledgeable support, resulting in repeat customers and referrals.
  • Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
  • Built rapport with local store owners and key customers to promote repeat business.
  • Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
  • Unloaded and organized inventory received from manufacturers and distribution centers.
  • Assisted do-it-yourself customers between deliveries by reading codes from customer automobiles and installed wipers blades, batteries and light bulbs.
  • Earned highest driver ratings for number of stops made, customer satisfaction, vehicle cleanliness and documentation accuracy.
  • Went 365 days operating motor vehicles without accident.
  • Delivered and picked up merchandise such as auto parts, tires and accessories.
  • Loaded and unloaded goods to and from delivery vehicle.
  • Pulled and staged parts for customer deliveries.
  • Planned efficient routes in order to meet daily demands.
  • Picked up unused or defective parts from customers.
  • Collected payments from customers and checked parts for accuracy by comparing to invoice description.
  • Checked merchandise for damage and labeling.
  • Reviewed work tickets and recorded delivery information.
  • Collected and documented customer payments.
  • Completed basic maintenance for company vehicle, including checking oil levels.
  • Handed out weekly and monthly marketing materials.

Education

High School Diploma -

North Eugene
Eugene, OR
06.2015

Skills

  • Product delivery
  • DOT regulations compliance
  • GPS and map navigation
  • Basic automobile mechanic
  • Route planning
  • Excellent sense of direction
  • Route management
  • Lifts up to 100 pounds
  • Defensive driver training
  • People skills
  • Inbound and Outbound Calling
  • Product organization
  • Materials transport
  • Technologically savvy
  • High-energy attitude

Education and Training

other

Timeline

Professional Driver and Chauffeur

ALTO OPERATIONS
03.2023 - 02.2025

Rideshare Driver

Lyft
01.2019 - 12.2019

Food Delivery Driver

Uber eats
12.2018 - Current

Parts Delivery Driver

AutoZone
01.2018 - 12.2018

High School Diploma -

North Eugene

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Jacob Alo