Jacob Alvarez
El Paso
Summary
Accomplished Senior Assistant Manager at Cinemark Tinseltown Las Palmas XD and Screen X, adept in operations management and customer relationship management. Streamlined inventory processes, enhanced staff performance through targeted training, and achieved significant improvements in customer satisfaction. Excelled in multitasking, organization, and fostering a team-oriented environment, ensuring operational excellence and elevated service standards.
Overview
5
5
years of professional experience
Work History
Senior Assistant Manager
Cinemark Tinseltown Las Palmas XD and Screen X
El Paso
11.2019 - Current
- Established systems for tracking inventory levels and ordering supplies as needed.
- Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified process improvements that could be implemented to enhance efficiency across all departments.
- Resolved customer complaints promptly while ensuring a positive shopping experience.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of inventory levels, pricing structures, and purchase orders.
- Ensured compliance with company policies and procedures related to operations, safety, and customer service.
- Managed day-to-day operations including opening and closing procedures and cash handling.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Performed administrative duties such as creating schedules and processing payroll information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored employee attendance to ensure adherence to scheduling guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX05-2019
High School Diploma -
Ysleta High School
El Paso, TX06-2008
Skills
- Customer relationship management
- Inventory control
- Staff training and development
- Staff scheduling
- Store cleaning
- Operations management
- Microsoft office expertise
- Budgeting and finance
- Sales forecasting
- Multitasking and organization
Languages
Spanish
Professional
References
References available upon request.
Timeline
Senior Assistant Manager
Cinemark Tinseltown Las Palmas XD and Screen X
11.2019 - Current
Associate of Arts - Multidisciplinary Studies
El Paso Community College
High School Diploma -
Ysleta High School
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