Jacob Anderson
Severn,MD
Summary
Dedicated and results-driven Senior Project Manager with a specialization in Fulfillment & Logistics Operations, boasting a demonstrated history of success in orchestrating and optimizing end-to-end processes. Recognized for an unwavering commitment to excellence, bring a wealth of experience in driving operational efficiency, enhancing customer satisfaction, and leading high-performing teams to achieve and exceed strategic objectives.
Overview
11
11
years of professional experience
Work History
Senior Office Manager
Lineage Logistics
01.2022 - Current
- Successfully address day-to-day customer service issues, including handling data entry errors, customer complaints, carrier complaints, and inquiries, ensuring swift and effective resolutions.
- Spearheads ongoing efforts to achieve a 30% improvement in truck unload and load times by continually implementing strategic daily operational procedures, optimizing logistics and fulfillment processes.
- Oversees and maintains a meticulous record system for critical documents, such as bill of ladings, proof of deliveries, invoices, and accounting credits, ensuring ongoing accuracy, compliance, and easy retrieval.
- Actively lead, train, and provide constructive feedback to employees, ensuring a continued culture of heightened productivity and efficiency within team.
Customer Service Manager
Lineage Logistics
05.2020 - 01.2022
- Orchestrated seamless creation and routing of new orders to warehouse in accordance with customer requests, ensuring timely and accurate fulfillment.
- Managed and update daily truck schedule, continually enhancing operational efficiency within daily logistics operations to meet evolving demands.
- Cultivated positive and enduring customer relationships through implementation of daily follow-up emails and phone calls, consistently achieving and maintaining a 100% customer satisfaction rate.
Industrial Laborer
Maryland Food Center Authority
07.2018 - 05.2020
- Performed landscape grading, applying fertilizers, and chemicals to ensure optimal health and aesthetics of outdoor spaces.
- Employed various tools and methods to remove debris and weeds, ensuring a clean and well-maintained environment through meticulous handwork and tool usage.
- Managed a standard Caterpillar Front End Loader to process and dispose of trash and snow efficiently, contributing to a safe and organized environment.
Route Sales Representative
Frito Lay
01.2018 - 06.2018
- Ensured continuous achievement of A+ rating for 'On Time Deliveries' by implementing and refining meticulous inventory systemization processes. This involved creating and implementing efficient systems that optimized stock levels, minimized delays, and enhanced overall logistics efficiency. Constantly monitored and adjusted these systems to align with dynamic demand patterns, contributing to consistently high delivery punctuality.
- Diligently merchandised all store shelves, adhering to specific planograms of each store. Demonstrated acute understanding of product placement, visual appeal, and customer shopping patterns. This strategic approach not only maintained visually enticing shopping environment but also played pivotal role in optimizing sales by ensuring that products were prominently displayed and easily accessible to customers.
- Performed weekly cycle counts as integral part of maintaining precise inventory levels. This proactive approach involved regularly reconciling physical stock counts with recorded inventory, promptly identifying and rectifying discrepancies.
Sales Representative
Long Roofing
09.2016 - 12.2017
- Consistently surpassed monthly sales quotas by demonstrating remarkable ability to convert leads into successful deals, achieving impressive 70% closure rate. This accomplishment underscores not only proficiency in product knowledge and sales techniques but also innate understanding of customer needs and art of closing deals effectively.
- Conducted daily follow-up calls with both existing and potential customers, cultivating and maintaining strong relationships. This proactive engagement served to address customer inquiries, provide additional information, and ensure high level of customer satisfaction. Through regular communication, I fostered sense of trust and reliability, positioning myself as dependable point of contact for all customer needs.
Service Writer
CarMax Laurel Toyota
07.2014 - 09.2016
- Accomplished outstanding 98% Customer Satisfaction Rating by consistently prioritizing and exceeding customer expectations. This achievement reflects commitment to delivering unparalleled service, addressing concerns promptly, and ensuring positive overall experience.
- Meticulously prepared work orders by providing detailed descriptions of symptoms, identifying root causes, and outlining the necessary repairs. This involved thorough analysis of client-reported issues, ensuring that technicians received precise and accurate information to efficiently address and resolve the identified problems. The attention to detail in work order preparation significantly contributed to streamlined and effective service delivery.
Salesman
CarMax Laurel Toyota
09.2012 - 07.2014
- Conducted comprehensive cost-benefit analyses for both existing and potential customers, providing invaluable insights to guide their decision-making process.
- Actively assisted customers in the purchase of new or used vehicles, serving as a trusted advisor throughout the entire process. This encompassed walking customers through available options, explaining features and specifications, and addressing any concerns or questions they may have had.
Education
B.S. Communications -
Bowie State University
01.2022
Skills
- Project Management
- Logistics Operations
- Customer Relationship Management
- Process Optimization
- Leadership and Team Development
- Data Analysis and Decision-Making
Personal Information
Title: Logistics Specialist
Timeline
Senior Office Manager
Lineage Logistics
01.2022 - Current
Customer Service Manager
Lineage Logistics
05.2020 - 01.2022
Industrial Laborer
Maryland Food Center Authority
07.2018 - 05.2020
Route Sales Representative
Frito Lay
01.2018 - 06.2018
Sales Representative
Long Roofing
09.2016 - 12.2017
Service Writer
CarMax Laurel Toyota
07.2014 - 09.2016
Salesman
CarMax Laurel Toyota
09.2012 - 07.2014
B.S. Communications -
Bowie State University