Summary
Overview
Work History
Education
Skills
Eagle Scout
Timeline
Generic

Jacob Anderson

Okatie,SC

Summary

Dynamic Appliance Repair Technician with a proven track record at Appliances by Design, skilled in diagnosing complex issues and maintaining inventory. Known for exceptional customer relations and delivering accurate repair cost estimates, I leverage strong analytical skills to enhance service quality and foster positive client interactions. Passionate about continuous improvement and operational excellence.

Overview

12
12
years of professional experience

Work History

Appliance Repair Technician

Appliances by Design
01.2021 - Current
  • Ordered parts and maintained adequate inventory.
  • Facilitated repairs by diagnosing, disassembling, repairing and reassembling defective and broken equipment.
  • Worked on Fisher&Paykel, Bertazzoni ,GE and many common appliances.
  • Educated customers on use, care and adjustments of appliances.
  • Gave accurate and detailed quotes to customers, educated customers on care and use off appliances.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environments.
  • Passionate about learning and committed to self improvement.

Property Manager

Resort Rentals
11.2017 - 01.2021
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coordinated appointments to show marketed properties.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Maximized rental income while minimizing expenses through effective planning and control.

Assistant Manager

Zaxbys
08.2015 - 10.2017


  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained inventory.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created and maintained safe and secure work environments for employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Cook

Zaxbys
08.2013 - 08.2015
  • Communicated closely with servers to fully understand special orders for customers.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Assistant Parts Manager

Anderson Brothers
06.2013 - 08.2013
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Conducted research to address shipping errors and packaging mistakes.

Education

High School Diploma -

Wren High Shool
Piedmont, SC
06-2013

Skills

  • Diagnosing problems
  • Maintaining inventory
  • Repairing appliance units
  • Troubleshooting faults
  • Electrical troubleshooting
  • Sales monitoring
  • Team collaboration
  • Customer relations

Eagle Scout

Achieved the rank of Eagle Scout after completing a community service project at Bethesda United Methodist Church, earning required merit badges and completing the Eagle Scout Board of Review. 

Timeline

Appliance Repair Technician

Appliances by Design
01.2021 - Current

Property Manager

Resort Rentals
11.2017 - 01.2021

Assistant Manager

Zaxbys
08.2015 - 10.2017

Cook

Zaxbys
08.2013 - 08.2015

Assistant Parts Manager

Anderson Brothers
06.2013 - 08.2013

High School Diploma -

Wren High Shool

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Jacob Anderson