Jacob Arce
The Woodlands,Texas
Summary
Motivated professional leveraging team skills to build a customer-driven sales experience. Focused on setting high expectations and raising service standards throughout the coffee industry. An organized and motivated individual ready and willing to leverage a winning attitude, exceptional sales experience, and strong time management skills to prosper in a new workplace.
Overview
3
3
years of professional experience
Work History
Store Manager
Black Rock Coffee Bar
The Woodlands, TX
08.2024 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Trained staff to effectively upsell products, enhancing overall sales performance.
- Developed cost-effective schedules to reduce labor expenses and boost sales.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Host
Hearsay on the Waterway
The Woodlands, Texas
12.2023 - 11.2025
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as the first point of contact for guests, ensuring a welcoming and positive dining experience.
Assistant Store Manager
Black Rock Coffee Bar
The Woodlands, TX
12.2023 - 05.2024
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led the team to victory in multiple company-wide upselling competitions.
- Oversaw the grand opening of the store, leading my team to surpass our projected sales targets.
- Organized weekly meetings with department heads to review progress on key objectives.
Barista
Black Rock Coffee Bar
The Woodlands, Texas
08.2022 - 01.2023
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Created complex, hand-crafted beverages based upon customer preferences.
Education
Bachelor of Arts - Art History
Austin Community College
Austin, TXSkills
- Excellent memory
- Retail management
- Conversant in spanish
- Hospitality and accommodation
- Product upselling
- Clear communication
- Calm demeanor
- Friendly and outgoing
Languages
Spanish
Limited
Timeline
Store Manager
Black Rock Coffee Bar
08.2024 - Current
Host
Hearsay on the Waterway
12.2023 - 11.2025
Assistant Store Manager
Black Rock Coffee Bar
12.2023 - 05.2024
Barista
Black Rock Coffee Bar
08.2022 - 01.2023
Bachelor of Arts - Art History
Austin Community College