Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Assoulin

Lavon

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Seller Operations Agent

Vivid Seats
04.2024 - Current
  • Provide proactive support to sellers, assisting with listings, inventory management, and resolving issues.
  • Utilize CRM tools to maintain customer relationships and improve transaction efficiency.
  • Ensure the accuracy of pricing and availability, aligning with internal and external expectations.
  • Assist in troubleshooting, providing solutions, and ensuring a seamless process for customers.
  • Manage customer inquiries with professionalism, offering tailored solutions for optimal satisfaction.

Supervisor

ACT Event Services
01.2022 - 04.2024
  • Led a team in ensuring the seamless setup and takedown of event equipment, coordinating with multiple departments.
  • Trained and mentored new team members, ensuring adherence to company policies and delivering superior customer service.
  • Provided excellent communication to event attendees and staff, maintaining high levels of satisfaction.
  • Managed customer complaints and concerns, ensuring timely resolutions and positive experiences.
  • Worked closely with management to assess operational efficiency and implement improvements.

Sales Supervisor

Lithia Motors (Driveway.com)
06.2020 - 12.2021
  • Led a high-performance sales team to exceed targets while providing excellent customer support.
  • Used CRM tools to monitor customer interactions, ensuring accurate follow-ups and streamlined sales processes.
  • Managed client needs and inquiries, facilitating effective and empathetic communication.
  • Created rapport with customers, ensuring a positive leasing/purchasing experience.
  • Conducted market research and implemented new approaches to improve customer engagement and conversion rates.

Assistant to Operations Manager

Fastenal
01.2019 - 05.2020
  • Assisted in daily operations, including inventory management, order fulfillment, and ensuring accurate product availability.
  • Coordinated with customers to address inquiries and resolve issues, enhancing the customer experience.
  • Managed paperwork and CRM entries to ensure customer data and interactions were accurately tracked.
  • Supported the operational flow, ensuring the team could meet service level expectations and client demands.

Education

High School Diploma -

Plano Senior High School
Plano, TX
06-2019

Skills

  • Customer engagement
  • Inventory management
  • Sales techniques
  • Attention to detail
  • Conflict resolution
  • Coaching and mentoring
  • Problem-solving
  • Multitasking and organization
  • Works Well Under Pressure

Certification

  • Real Estate, Aceable Agent - Jan 2025

Timeline

Seller Operations Agent

Vivid Seats
04.2024 - Current

Supervisor

ACT Event Services
01.2022 - 04.2024

Sales Supervisor

Lithia Motors (Driveway.com)
06.2020 - 12.2021

Assistant to Operations Manager

Fastenal
01.2019 - 05.2020

High School Diploma -

Plano Senior High School

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