Jacob Atkins
Cumming,GA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Supervisor/Swim Instructor
Goldfish Swim School
08.2022 - Current
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Helped store management meet standards of service and quality in daily operations.
- Troubleshot equipment to reduce service calls and downtime.
- Enforced company policies and regulations with employees.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed and implemented new processes and procedures to streamline operations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
South Forsyth High School
Cumming, GA05.2021
Skills
- Client Support
- Process improvement strategies
- Decision-Making
- Safety understanding
- Worker Training
- Team motivation
- Solutions Development
- Team Leadership
Timeline
Shift Supervisor/Swim Instructor
Goldfish Swim School
08.2022 - Current
High School Diploma -
South Forsyth High School