Jacob Averil
Houston,TX
Summary
Professional receptionist with experience in healthcare, bringing strong organizational and communication skills to ensure smooth office operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Receptionist
Holiday Inn Express Hotel
08.2023 - 10.2024
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
Hospital Receptionist
Select Specialty Hospital
03.2019 - 06.2023
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
- Assisted in training new receptionist staff members on policies, procedures, software use, resulting in seamless transitions between shifts.
- Played an integral role in hospital-wide events or initiatives, showcasing commitment to both personal and organizational success.
- Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.
- Facilitated patient check-in procedures, verifying demographics and insurance coverage for accurate recordkeeping.
- Improved operational efficiency by assisting with various administrative tasks such as filing, data entry, and report generation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
Education
Associate of Applied Science - Computer Science
Houston Community College
Houston, TX06-2019
Skills
- Microsoft office
- Patient registration
- Appointment scheduling
- Insurance verification
- Patient relations
- Data entry proficiency
- Medical billing basics
- Medical terminology
- HIPAA guidelines
Affiliations
- HCC Innovation & Entrepreneurship Club
- HCC FBLA- PBL (Future Business Leaders of America- Phi Beta Lamda)
Certification
- CPR Certification - American Heart Association or Red Cross.
- HIPAA Compliance Certification
- Medical Office Receptionist Certificate - American Medical Technologists.
Academic Excellence, leadership and Community Service
Houston Community College - Outreach Services Volunteer
Timeline
Hotel Receptionist
Holiday Inn Express Hotel
08.2023 - 10.2024
Hospital Receptionist
Select Specialty Hospital
03.2019 - 06.2023
- CPR Certification - American Heart Association or Red Cross.
- HIPAA Compliance Certification
- Medical Office Receptionist Certificate - American Medical Technologists.
Associate of Applied Science - Computer Science
Houston Community College
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