JACOB AYEMOBOLA
Dallas,GA
Summary
Experienced service professional with over 4 years in delivering exceptional customer support in fast-paced environments. Recognized for resolving complex issues, training teams, and driving operational efficiency. Strong problem-solving, communication, and technical skills, with the ability to quickly adapt to new systems. Ready to leverage these strengths in a Service Desk Agent role, providing top-tier support and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Hardrock Cafe
NYC, NY
09.2022 - 09.2024
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and repeat business.
- Managed transactions, resolved issues, and ensured a seamless experience for patrons.
- Collaborated with team members to optimize operational efficiency and guest service.
- Trained new hires, providing guidance on service standards and procedures.
- Assisted in organizing various networking events, contributing to successful and engaging guest experiences.
Server
Burger and Lobster
NYC
07.2021 - 09.2022
- Provided warm, attentive service, handling customer inquiries, and resolving complaints effectively.
- Processed transactions accurately and managed high-volume service, with a focus on customer satisfaction.
- Assisted in maintaining cleanliness and organization to support a pleasant dining environment.
Server
Texas Roadhouse
Nj
08.2020 - 05.2021
- Delivered high-quality service, managed customer orders, and provided menu recommendations
- Ensured a clean, orderly workspace and addressed customer needs promptly
- Utilized problem-solving skills to handle customer inquiries and issues efficiently.
Server
Olaides Kitchen
Nj
12.2019 - 07.2020
- Ensured excellent customer service, taking and delivering orders, and assisting in maintaining a tidy restaurant
- Provided menu guidance and responded to patron questions to enhance their dining experience.
Sales Associate
Double T Stop and Shop
Ibadan, Nigeria
11.2018 - 07.2019
- Provided outstanding customer service, handled financial transactions, and led the store team in the manager's absence
- Assisted with merchandise arrangement and inventory management to ensure store efficiency.
Stock Associate
Wordzonboardz
NJ
06.2017 - 08.2018
- Managed online orders, ensured accurate shipment processing, and delivered excellent customer service
- Assisted in merchandise movement and transaction handling to support store operations.
Education
Associates Degree -
New York Conservatory for Dramatic Arts
Nyc05.2022
Diploma -
Maverick College
Ibadan07.2019
Skills
- Excel
- Microsoft Office
- Powerpoint
- Product Knowledge
- Complaint resolution
- Excellent time management skills
- Effective Multitasking
Languages
- English, Advanced
- Yoruba, Advanced
Affiliations
• Leadership and Team Collaboration: Led and trained teams in fast-paced service roles, improving efficiency and customer satisfaction.
• Creative Projects: Involved in film and theater productions, utilizing technical and creative skills to enhance project outcomes.
• Continuous Learning: Regularly upskill in new software and customer service techniques to stay ahead in the field.
Timeline
Server
Hardrock Cafe
09.2022 - 09.2024
Server
Burger and Lobster
07.2021 - 09.2022
Server
Texas Roadhouse
08.2020 - 05.2021
Server
Olaides Kitchen
12.2019 - 07.2020
Sales Associate
Double T Stop and Shop
11.2018 - 07.2019
Stock Associate
Wordzonboardz
06.2017 - 08.2018
Associates Degree -
New York Conservatory for Dramatic Arts
Diploma -
Maverick College
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