Jacob Bagwell

Employee of the Second Quarter 2024
Employee of the Year 2024
OSHA-10 Certified

• Maintained a clear and safe workspace in compliance with OSHA standards.
• Adjusted machine settings to meet manufacturing specifications.
• Performed preventive maintenance, including lubrication and cleaning of machines and equipment.
• Diagnosed mechanical issues using visual inspections and test instruments.
• Cleared clogged drains and replaced valves, faucets, and fixtures as needed.
• Maintained accurate records of all maintenance activities.
• Collaborated with the engineering team to develop innovative solutions for operational challenges.
• Completed basic carpentry tasks, including installing shelves, hooks, and closet rods.
• Guided junior technicians in hotel operations, repairs, and mechanical rounds.
• Recognized by management for exceptional customer service.
• Utilized various software and tools to streamline processes and optimize performance.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Worked effectively with a diverse group of coworkers to accomplish goals and address issues.
• Prioritized and organized tasks to achieve service goals efficiently.
• Demonstrated strong problem-solving skills to resolve issues effectively.
• Contributed innovative ideas to enhance team performance and outcomes.

Employee of the Year 2023

• Attended mandatory staff meetings and communicated issues to upper management.
• Inspected and troubleshot alarm systems daily to ensure proper operation.
• Maintained cleanliness in the lobby and common areas, including restocking supplies and watering plants.
• Responded to customer inquiries about hotel services, reservations, and directions.
• Assisted with the preparation of daily bank deposits for all hotel departments.
• Assisted guests at check-in, providing information on hotel services and amenities.
• Stayed updated on state and federal accounting procedures to ensure compliance and prevent issues.
• Reconciled cash drops and credit card transactions to resolve auditing discrepancies.
• Addressed and resolved customer concerns quickly while maintaining professionalism.
• Conducted nightly audits of cashiering staff, verifying shift paperwork and balancing accounts.
• Managed guest reservations and special requests, ensuring smooth operations.
• Monitored hotel occupancy, rate availability, and guest needs.
• Conducted security checks to ensure the safety of hotel premises and guest belongings.
• Prepared detailed audit reports at the end of each shift.
• Posted incidental charges to ledgers using both manual and computer systems.

• Handled, mixed, and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
• Kept a log book of daily tasks for record-keeping purposes.
• Swept, mopped, vacuumed, and waxed floors in all areas to maintain cleanliness.
• Cleaned windows, glass partitions, mirrors, walls, ceilings, carpets, and furniture using appropriate cleaning solutions.
• Disinfected equipment and supplies using germicides or steam-cleaning equipment.
• Deep cleaned bathrooms, dusted, and removed trash to maintain a clean and orderly environment.
• Responded to emergency cleaning requests to meet client expectations.
• Operated floor cleaning machines to clean rugs, carpets, and hard surface floors.
• Moved equipment and furniture to thoroughly clean spaces.
• Removed snow from sidewalks using snowplows, snow blowers, or snow shovels.
• Stripped, sealed, finished, and polished floors to maintain longevity and health.
• Organized custodial closets for easy access to equipment and supplies.
• Wiped down various surfaces with approved cleaning products to prevent the growth of bacteria and viruses.
• Maintained janitorial supply inventory.
• Discarded cardboard boxes and trash in compactors and balers.
• Followed procedures for handling chemical cleaners and operating power equipment to prevent damage to floors and fixtures.
• Moved furniture, equipment, or supplies manually or with hand trucks as needed.

• Known as the "Jack of all trades," I managed multiple roles to ensure efficient restaurant operations.
• Replenished condiments and supplies at tables and stations to keep everything well-stocked.
• Directed guests to restrooms and other amenities, ensuring they had a pleasant experience.
• Regularly checked food product expiration dates, and replaced items as needed to maintain quality.
• Prepared a wide range of dishes following precise recipes to meet restaurant standards.
• Organized workstations with all necessary ingredients and tools to streamline service.
• Collaborated with kitchen staff, hosts, and bussers to ensure smooth coordination during service.
• Greeted customers, provided menus, and offered a friendly and professional dining experience.
• Prepped ingredients ahead of peak periods, reducing wait times during busy hours.
• Restocked condiments and food items during quieter times to avoid disruptions during rush hours.
• Answered phone calls efficiently, handling inquiries with a courteous and helpful attitude.
• Followed strict food safety and hygiene guidelines to prevent contamination and protect customers.
• Ensured all areas, including server workstations, were stocked and ready for service.
• Delivered food to tables promptly, maintaining accuracy and presentation.
• Packaged takeout orders carefully, ensuring quality and customer satisfaction.
• Operated kitchen equipment safely, following all safety protocols and manufacturer instructions.