Jacob Balsley
Eaton,OH
Summary
Dynamic professional with extensive experience in retail operations and customer service, notably as Assistant Store Manager at Ace Hardware. Proven problem-solver skilled in optimizing inventory and enhancing customer experience. Adept at training teams to improve service quality, driving operational efficiency, and fostering a culture of excellence.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Ace Hardware
03.2021 - 08.2022
- Supervised daily operations to ensure efficient store management and customer satisfaction.
- Implemented training programs for staff to enhance service quality and operational efficiency.
- Analyzed sales trends to optimize inventory levels and improve product placement strategies.
- Led initiatives to streamline processes, resulting in improved workflow and reduced operational costs.
Landscaper
US Lawns
02.2019 - 01.2020
- Operated landscaping equipment to maintain and enhance outdoor spaces.
- Supervised team members during project execution, promoting efficiency and quality work.
- Trained new staff on safety protocols and equipment usage to ensure compliance.
Installer
One Hour Heating and Air
06.2016 - 09.2018
- Installed HVAC systems in residential and commercial settings, ensuring compliance with safety regulations.
- Conducted routine maintenance checks, identifying issues and performing timely repairs to enhance system performance.
- Collaborated with project managers to coordinate installation schedules, optimizing workflow efficiency on site.
- Trained junior installers on equipment handling and installation techniques, fostering skill development within the team.
Service Center Manager II
Valvoline Instant Oil Change
03.2008 - 06.2016
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on effective service delivery techniques.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
- Managed inventory levels, optimizing stock for timely service completion.
- Taught Customer service classes and sales class for the market
Education
High School Diploma -
Beavercreek High School
Beavercreek, OHSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Retail operations
Timeline
Assistant Store Manager
Ace Hardware
03.2021 - 08.2022
Landscaper
US Lawns
02.2019 - 01.2020
Installer
One Hour Heating and Air
06.2016 - 09.2018
Service Center Manager II
Valvoline Instant Oil Change
03.2008 - 06.2016
High School Diploma -
Beavercreek High School
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