Jacob Banks
Eau Claire,WI
Summary
Committed and hardworking General Manager with 4 years of experience directing food service standards. Well-rounded leader with talent for supervising employees and and developing staff. Swift problem solver with quick and effective solutions to wide array of issues. Outgoing personality and approachable for team members to feel comfortable with conflict. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Monks Bar And Grill
01.2020 - Current
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Oversaw training of more than 30 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Collaborated with other departments to coordinate events and promotions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines. Received highest scores for this unit during my time with Monks
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Bartender Shift Manager
The Downtowner
01.2010 - 12.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Created a fun environment to help create new regulars
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
High School Diploma -
University of Wisconsin - Whitewater
Whitewater, WISkills
- Portion Control
- Guest Relations (I enjoy building relations with guests)
- Production Records ( Increased Liquor and Bev % during my Bar manager tenure)
- Staff Leadership
- Quality Control
- Calm and Pleasant Demeanor
- Critical Thinking
- Control Inventory Costs
- High-Volume Environments
- Front of House Management
- Customer Service
Certification
- Certified Food Safety Manager- Serve Safe
Timeline
General Manager of Food Service
Monks Bar And Grill
01.2020 - Current
Bartender Shift Manager
The Downtowner
01.2010 - 12.2018
High School Diploma -
University of Wisconsin - Whitewater
Similar Profiles
Madelen NordinMadelen Nordin
Host/Sever at Monks Bar and GrillHost/Sever at Monks Bar and Grill
Andrii HonakAndrii Honak
Barback at Monks Steamer BarBarback at Monks Steamer Bar
Kullan ParksKullan Parks
Bartender/Server at Monks BarBartender/Server at Monks Bar
Macey Jo WeixMacey Jo Weix
Cardiac Telemetry Unit (CNA) at Aspirus Wausau HospitalCardiac Telemetry Unit (CNA) at Aspirus Wausau Hospital
Kaden SheikhKaden Sheikh
Closing Expert at TargetClosing Expert at Target