Summary
Overview
Work History
Education
Skills
Who I am
Timeline
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Jacob Barnes

N. Richland Hills

Summary

Positive and diligent sales professional effective at promoting customer satisfaction by addressing concerns, proactively communicating and implementing updates to enhance experience. Talented business manager with demonstrated operational and leadership skills. Offering 18 years of customer service experience paired with goal-oriented and performance-minded approach.

Overview

11
11
years of professional experience

Work History

Lease Portfolio Manager

D&M Leasing
10.2018 - Current
  • Maximized lease revenue by negotiating favorable terms with clients and ensuring timely payments.
  • Enhanced portfolio performance by streamlining processes, optimizing lease contracts, and reducing delinquencies.
  • Delivered excellent customer service, addressing client concerns promptly and maintaining strong relationships for lease renewals.
  • Established long-lasting relationships with customers to maintain high retention and satisfaction.
  • Utilized professional sales techniques to address and overcome customer objections.
  • Met and exceeded production goals set forth by the sales management team.
  • Monitored market trends to identify new leasing opportunities and maintain competitiveness in the industry.
  • Averaged $378k gross annual production with a 92% customer retention rate

Bar Manager / Lead Trainer

Trufire Kitchen And Grill
08.2015 - 10.2018
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

Head Waiter

Bonefish Grill
12.2012 - 08.2015
  • Elevated team performance by coaching waitstaff on procedures and strategies for success.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.

Senior Specialty Sales Representative

Apple
07.2013 - 01.2015
  • Enhanced customer relationships through providing exceptional service and support.
  • Engaged customers through product demonstrations.
  • Collaborated with cross-functional teams to develop innovative sales strategies and drive business growth.
  • Delivered persuasive sales presentations to key decision-makers, resulting in increased revenue.

Education

Associate of Science - Applied Science

Tarrant County College
Fort Worth, TX
05.2013

Skills

  • Key Relationships
  • Customer Care
  • Effective Communicator
  • Prioritizing Workflows
  • Prospecting Skills
  • Client Rapport-Building
  • Operational Efficiency
  • Customer Satisfaction
  • Sales Process
  • Customer Understanding

Who I am

Avid golfer, outdoorsman, and family man. I firmly believe we leave an impact on every human interaction we make in life, and strive to leave a positive impression. I'm looking forward to making a career from the longstanding relationships I have already, and will continue to forge in the future. 

Timeline

Lease Portfolio Manager

D&M Leasing
10.2018 - Current

Bar Manager / Lead Trainer

Trufire Kitchen And Grill
08.2015 - 10.2018

Senior Specialty Sales Representative

Apple
07.2013 - 01.2015

Head Waiter

Bonefish Grill
12.2012 - 08.2015

Associate of Science - Applied Science

Tarrant County College

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Jacob Barnes