Goal-oriented manager with distinguished experience in 3 industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Salesb
Riveroaks USA Trading
09.2020 - Current
Manage 40 stores in So Cal area (Territory expends from thousand oaks to San Diego)
Manage 4 million dollars of inventory
Achieved sales goals and service targets by cultivating and securing new customer relationships to increase sales by 10%
Forecasted sales and established processes to achieve sales objectives and related metrics.
Established pricing strategies to maintain competitive pricing and maximize profits.
Connected with prospects through trade shows, cold calling and local-area networking.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Operations Manager
Amazon
09.2020 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency to increase productivity by 20%
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Directed initiatives to improve work environment and company culture.
Trained and guided team members to maintain high productivity and performance metrics.
Trained new employees on proper protocols and customer service standards.
Track and address repeat problems quickly to prevent long-term habits.
President of BEN affinity group
Production Supervisor
Packaging Corp of America
08.2019 - 08.2020
Resolved issues quickly to maintain productivity goals.
Managed team of 100 production associates, overseeing productive production processes and meeting all deadlines.
Evaluated team member performance regularly to identify and resolve productivity concerns.
Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
Implemented policies and standard operating procedures for continuous improvement.
Troubleshot equipment to reduce maintenance calls and downtime.
Production Supervisor
WestRock
07.2017 - 07.2019
Managed team of 110 production associates, overseeing productive production processes and meeting all deadlines.
Resolved issues quickly to maintain productivity goals.
Coordinated with other departments to maintain smooth and efficient product flow.
Evaluated team member performance regularly to identify and resolve productivity concerns.
Established clear priorities and production quality standards.
Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Evaluated existing production processes and identified areas for improvement.
Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
Managed internal operational standards and productivity targets.
Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
Supervised ongoing daily production phases.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Troubleshot equipment to reduce maintenance calls and downtime.
Operations Manager
International Paper
05.2015 - 11.2016
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Developed and implemented strategies to maximize customer satisfaction.
Trained and guided team members to maintain high productivity and performance metrics.
Reduced operational risks while organizing data to forecast performance trends.