Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Bates

Cumberland,KY

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

4
4
years of professional experience

Work History

Certified Nurse Aide

Tri-cities Nursing And Rehabilitation Center
Cumberland, KY
07.2023 - 12.2024
  • Provided compassionate care to elderly and disabled patients.
  • Monitored patient health conditions and reported changes to the nursing staff.
  • Demonstrated proper body mechanics when transferring, lifting, positioning or ambulating patients.
  • Maintained patient records including vital signs, intake and output measurements and other data.
  • Prepared meals for special diets according to instructions from dietitians or physicians.
  • Adhered to HIPAA regulations regarding confidentiality of all patient information.
  • Ensured that medical equipment was properly maintained according to safety protocols.
  • Assisted patients with daily activities such as bathing, dressing, grooming and toileting.

Technical Advisor

Conduent
Harlan, KY
11.2021 - 07.2022
  • Provided technical support to customers with iOS device issues, troubleshooting and resolving hardware and software problems.
  • Supported end-users by responding promptly to questions regarding setup, installation and configuration of their mobile device.
  • Utilized remote access tools to provide assistance with complex user issues on-site or remotely.
  • Analyzed customer needs for purchasing decisions and educated them on product specifications.
  • Assisted users in recovering data from lost or damaged iOS devices using available recovery tools.

Technical Advisor

Concentrix
Harlan, KY
06.2021 - 11.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.

Education

Certified Nurse Aide - Nursing

Southeast Community And Technical College
Cumberland, KY

Certificate of Completion -

Teleworks USA
Harlan, KY

Skills

  • Compassionate care
  • Refunds processing
  • Customer relations
  • Data entry
  • Appointment scheduling
  • Decision-making
  • Documentation
  • Punctuality and reliability
  • Technical support
  • Computer proficiency

Timeline

Certified Nurse Aide

Tri-cities Nursing And Rehabilitation Center
07.2023 - 12.2024

Technical Advisor

Conduent
11.2021 - 07.2022

Technical Advisor

Concentrix
06.2021 - 11.2021

Certified Nurse Aide - Nursing

Southeast Community And Technical College

Certificate of Completion -

Teleworks USA

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Jacob Bates