Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
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Jacob Bautista

Houston,TX

Summary

Adept at managing high-volume transactions and fostering positive team environments, I consistently exceeded sales goals at Amegy Bank NA and led teams to success at Chick-fil-A. With a strong work ethic and proficient in cash handling, my goal-oriented approach and account management skills have driven significant achievements and client satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CSA Teller 3

Amegy Bank NA
04.2023 - 12.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Placed orders for customer checks and verified starting numbers.

Team Leader

Chick-fil-A
06.2020 - 04.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Overnight Stocker and Receiver

UPS
03.2018 - 01.2020
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
  • Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Inspected merchandise and sent damaged pieces for repair before shipment.

Education

High School Diploma -

Klein Collins Highschool
Spring, TX

Skills

  • Goal oriented
  • Strong work ethic
  • Account management
  • Cash handling

Certification

  • Food Handler Certification (FHC) - State or County Health Departments.

Interests

  • Acting and Theater
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Gym Workouts
  • Dancing

Timeline

CSA Teller 3

Amegy Bank NA
04.2023 - 12.2024

Team Leader

Chick-fil-A
06.2020 - 04.2023

Overnight Stocker and Receiver

UPS
03.2018 - 01.2020

High School Diploma -

Klein Collins Highschool

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Jacob Bautista