Jacob Beatty

Cross-Utilized Supervisor | Ground Security Coordinator | Complaint Resolution Official

• Supervised daily ramp, gate, and customer service operations with a focus on safety, on-time performance, and regulatory compliance.
• Served as Ground Security Coordinator enforcing TSA, FAA, and company security policies for aircraft, passengers, and restricted areas.
• Designated Complaint Resolution Official, resolving elevated customer issues, ADA requests, and service disruptions with professionalism and fairness.
• Logged 700+ hours of certified training in customer service, safety procedures, hazardous materials awareness, and emergency response.
• Trained and supported cross-functional teams in ramp operations, gate procedures, radio communications, and passenger handling.
• Experienced in aircraft marshalling, baggage operations, load planning, documentation, and daily station reporting.
• Maintained accurate regulatory records and ensured strict adherence to DOT, TSA, FAA, and ADA requirements.

Key Certifications & Competencies:

TSA Security | FAA Safety Compliance | DOT/ADA Regulations | Hazardous Materials Handling | Emergency Response | Crew Coordination | Customer Conflict Resolution | Aircraft Ground Operations | Training & Coaching

Bulk Department Manager | Produce Associate

• Promoted from Produce to Bulk Department Manager based on reliability, product knowledge, and customer service.
• Oversaw ordering, inventory control, and vendor sourcing for dried goods, spices, grains, nuts, and specialty health products.
• Maintained strict quality standards for freshness, cleanliness, and food safety in compliance with store and health code requirements.
• Negotiated pricing and compared suppliers to ensure consistent stock levels and competitive costs.
• Monitored expiration dates, product rotation, and labeling accuracy to uphold sanitation and quality control.
• Assisted customers with product information, dietary questions, and ingredient sourcing.
• Trained staff on proper handling, storage, and cleaning procedures for bulk food items and equipment.

Key Skills:

Inventory Management | Vendor Relations | Cost Control | Food Safety & Sanitation | Quality Assurance | Customer Service | Ordering & Receiving | Product Merchandising

• Performed monthly meter reads for residential and commercial accounts, driving designated routes and completing assignments independently.
• Accurately recorded usage data for billing, service monitoring, and utility reporting.
• Planned and executed daily routes to maximize efficiency, meet deadlines, and ensure full territory coverage.
• Worked independently in the field, operating a personal vehicle and managing time effectively across multiple locations.
• Provided courteous customer interactions while accessing properties and equipment.
• Reported damaged meters, access issues, and irregular readings to supervisory staff.

Key Skills:

Route Management | Time Efficiency | Data Accuracy | Field Operations | Customer Interaction | Independent Work | Reporting & Documentation