Jacob Bedwell
New Orleans,LA
Summary
- Motivational Supervisor with more than 5 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
- Dependable leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Above Wing Supervisor
Southwest Airlines
New Orleans, LA
06.2023 - Current
- Led a team of operation and customer service agents, providing guidance, training, and support to ensure exceptional customer service and adherence to safety and security protocols.
- Facilitated a positive culture of inclusivity for both passengers and team members.
Manager 1
HMS Host
New Orleans, LA
08.2021 - 05.2023
- Oversaw multiple fast paced customer service operations including Starbucks, Great American Bagle, & Emrils Table at one time.
- Oversaw scheduling and hiring processes.
- Resolved customer complaints and ensured customer satisfaction
Shift Manager
Starbucks
Mobile, AL
02.2019 - 08.2021
- Supervised and trained a team of baristas, ensuring exceptional customer service and consistent quality in beverage preparation
- Conducted regular performance evaluations and provided feedback to ensure high levels of employee engagement and accountability.
RA & Events Planner
New Orleans Baptist Theological Seminary
New Orleans, LA
08.2020 - 05.2021
- Planned and executed a wide range of events, including conferences, workshops, and social gatherings, with attendance ranging from 15 to 100 participants.
- Coordinated and supervised event logistics such as venue selection, setup, and breakdown, ensuring smooth operations and timely execution.
Lead Barista
Drowsy Poet At Airport
Foley, AL
02.2018 - 02.2019
- Developed and implemented new drink recipes and special menu items, driving sales and customer engagement
- Managed inventory levels, tracked and ordered supplies, and monitored equipment maintenance to ensure a smooth operation
Education
High School Diploma -
Foley High School
Foley, AL05-2019
Skills
- Inventory Control
- Strategic Planning
- Staff Management
- Schedule Development
- Operations Management
- Training and Mentoring
- Complex Problem-Solving
References
References available upon request.
Timeline
Above Wing Supervisor
Southwest Airlines
06.2023 - Current
Manager 1
HMS Host
08.2021 - 05.2023
RA & Events Planner
New Orleans Baptist Theological Seminary
08.2020 - 05.2021
Shift Manager
Starbucks
02.2019 - 08.2021
Lead Barista
Drowsy Poet At Airport
02.2018 - 02.2019
High School Diploma -
Foley High School
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