Jacob Beltran
Marble Falls,TX
Summary
Experienced retail leader with 7+ years in grocery operations, customer service, and department support. Skilled in supervising teams, training employees, and maintaining planogram compliance, product rotation, and store standards. Focused on improving efficiency, supporting staff, and delivering positive customer experiences.
Overview
8
8
years of professional experience
Work History
Painter's Helper
self employed
Marble Falls, Texas
05.2025 - 09.2026
- Executed high-volume weekly painting jobs, receiving consistently positive customer feedback for quality and service.
- Supported painting projects through thorough surface preparation and precise masking to ensure quality finishes.
- Mixed paint, matched colors, and organized supplies for client jobs to enhance work efficiency.
- Scraped, sanded, and patched surfaces before primer application
- Applied primer and finish coats under self-employed painter direction
- Loaded, unloaded, and organized tools for residential and commercial work
- Protected surfaces with masking tape and plastic sheeting to prevent damage.
Grocery Team Lead
HEB Grocery Store
Marble Falls, Texas
11.2020 - 04.2025
- Supervised grocery stockers and maintained H-E-B store presentation and compliance standards.
- Guided team members on stock rotation practices and safe product handling.
- Managed freight unloading coordination and backroom organization workflow.
- Monitored inventory levels and ordered grocery supplies to support store availability.
- Addressed customer questions and resolved grocery department concerns.
- Inspected products for freshness, damage, and proper rotation.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Developed strong relationships with customers through excellent customer service skills.
- Enforced safety, sanitation, and store cleanliness practices.
- Provided feedback to management regarding areas of improvement within the department.
- Assigned tasks and monitored performance of team members in the grocery department.
- Coached and trained new employees on their job responsibilities.
- Analyzed data to identify trends in sales, customer service, and operational efficiency.
- Ensured timely replenishment of shelves with merchandise according to store standards.
- Established efficient processes for ordering, receiving, stocking, and merchandising products.
- Collaborated with other departments to ensure smooth flow of operations across the store.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Assisted customers by escorting them to appropriate aisles for product selection. to appropriate aisles or shelves to assist with purchasing decisions.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Quickly managed spill clean-up to prevent accidents and ensure customer safety.
- Maintained and organized store displays to enhance product visibility and expedite product location.
- Created and built product displays to engage customers through visual merchandising.
- Performed routine cleaning tasks including sweeping and mopping to maintain store hygiene., including sweeping, mopping, and dusting.
- Reviewed tags on product shelves and made requested pricing changes.
- Assisted customers with locating items and providing recommendations based on preferences.
- Trained, managed and motivated employees to promote professional skill development.
Customer Service Specialist
HEB Grocery Store
Marble Falls, Texas
04.2019 - 11.2021
- Assisted H-E-B shoppers with product questions and store location guidance.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Use of Systems to scan out of stocks nightly
Frozen Food Lead
HEB Grocery Store
Marble Falls, Texas
04.2018 - 04.2019
- Led frozen food department operations at H-E-B Grocery, maintaining case organization and readiness.
- Monitored inventory levels and rotated stock using first-in, first-out procedures.
- Stocked frozen items according to store planograms and merchandising standards.
- Inspected freezers for temperature control, cleanliness, and product safety.
- Resolved customer questions about frozen products, pricing, and item availability.
- Trained team members on department procedures, safety practices, and customer service.
- Communicated with store leadership on department needs, product shortages, and scheduling.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Monitored compliance with storage time guidelines at all times.
- Adhered strictly to health department regulations when storing, displaying, or serving any type of frozen item.
- Maintained a clean, organized, and well-stocked work area for the frozen food section.
- Operated forklift and pallet jack to transport heavy loads.
Education
High School Diploma -
Theodore Roosevelt High School
San Antonio, TX06-2012
Skills
- Visual merchandising
- Inventory management
- Inventory tracking
- Workflow management
- Material handling
- Precision and accuracy
- Service excellence
- Clear communication
- Judgment and decision-making
- On-the-job coaching
- Teamwork and cooperation
- Solution-oriented mindset
- Inventory tracking
Timeline
Painter's Helper
self employed
05.2025 - 09.2026
Grocery Team Lead
HEB Grocery Store
11.2020 - 04.2025
Customer Service Specialist
HEB Grocery Store
04.2019 - 11.2021
Frozen Food Lead
HEB Grocery Store
04.2018 - 04.2019
High School Diploma -
Theodore Roosevelt High School