Summary
Overview
Work History
Education
Skills
Certification
Timeline
7a
Jacob Belz

Jacob Belz

Federal Way,WA

Summary

I bring a comprehensive set of skills that I believe will be valuable to any business engaged in providing guest and customer services in the hospitality and other industries. In my role as manager at Applebee's, I honed my abilities in staff development, business development, and planning, providing a firm foundation for my position as Restaurant & Operations Manager. My communication, people-centric nature, and compassion have afforded me excellent leadership skills. Enthusiastic contributor with expertise in time management, poised to enhance team performance. As an engaging communicator with a proven track record in supervising and training, my focus on building strong professional relationships has been a beneficial asset throughout my career. Seasoned Assistant Manager with comprehensive knowledge in team leadership and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant Manager

Applebee's Neighborhood Grill & Bar
Covington, WA
08.2005 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Manager

Olive Garden - Darden Restaurants
Tukwila, WA
06.1999 - 05.2005
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Hotel & Restaurant Management -

Washington State University

Skills

  • Communication
  • Shift management
  • Leadership
  • Time-management
  • Building professional relationships
  • Interpersonal communication
  • Staff training and development
  • Communication skills

Certification

  • King County, Washington Food Safety Certified
  • Serv-Safe Food Safety Certificate

Timeline

Assistant Manager

Applebee's Neighborhood Grill & Bar
08.2005 - Current

Assistant Manager

Olive Garden - Darden Restaurants
06.1999 - 05.2005

Hotel & Restaurant Management -

Washington State University