Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Bender

Austin,TX

Summary

Motivated hospitality professional with a strong background in high-end restaurant service, event production, and customer relationship management. Seeking an opportunity at a reputable restaurant to further hone my skills, with the long-term goal of opening a restaurant with my twin brother. Experienced in fast-paced environments, project coordination, and delivering exceptional guest experiences.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

8
8
years of professional experience

Work History

Server

Lisabella’s
06.2021 - 08.2025
  • Provided high-quality service in one of the island’s only fine dining establishments.
  • Built lasting customer relationships through attentive, personalized service.
  • Supported restaurant operations during peak tourist seasons in a high-volume, fast-paced setting.
  • Learned menu offerings to provide accurate information and recommendations to guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Scuttlebutt's Seafood Bar And Grill
04.2017 - 08.2020
  • Assisted in greeting and seating customers in a timely manner.
  • Supported team members during busy service periods to ensure efficient operations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Started at 14, have been working in hospitality ever since!

Education

Bachelor’s - Business Management

San Antonio Community College
01.2024

Skills

  • Hospitality & Fine Dining Service
  • Customer Relationship Management (CRM)
  • Leadership & Team Management
  • Event & Project Coordination
  • Sales & Upselling
  • Strong Communication & Interpersonal Skills
  • Guest engagement
  • Exceptional customer service
  • High volume dining
  • Point of sale operation
  • Relationship management
  • Food and beverage pairings

Timeline

Server

Lisabella’s
06.2021 - 08.2025

Server

Scuttlebutt's Seafood Bar And Grill
04.2017 - 08.2020

Bachelor’s - Business Management

San Antonio Community College
Jacob Bender