Jacob Bennett
San Antonio,TX
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills and extensive daily planning and operations experience.
Overview
20
20
years of professional experience
Work History
District Manager
Bowlero
05.2019 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Managed 4 locations totaling $25 million in annual revenue.
- Oversaw 240 line level employees and 19 members of management.
Manager of Culinary Operations
Sea World San Antonio
01.2017 - 03.2019
- Responsible for ambassador recruitment, selection, training, and development.
- Responsible for development, execution and consistent delivery of guest service initiatives.
- Development of effective communication and teamwork.
Generate new and incremental revenue opportunities. - Manage labor, expense, and cost of goods budgets, weekly schedules, consistent use of tools
- Food, guest, and ambassador safety.
- Ensure high facility integrity and food quality.
Floor Manager
Pluckers Wing Bar
11.2015 - 11.2016
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
General Manager of Restaurants and Bars
Sheraton DFW Airport Hotel
02.2015 - 11.2015
- Interacted positively with customers while promoting hotel facilities and services.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Restaurant Theatre Manager
AMC Grapevine Mills
08.2013 - 01.2015
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Conducted timely performance evaluations for all front of house staff.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Restaurant Supervisor
Great Wolf Lodge
12.2012 - 08.2013
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Interacted positively with customers while promoting hotel facilities and services.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Floor Supervisor
Great Wolf Lodge
09.2011 - 12.2012
- Manage a group of 5 outlets (Pizza Hut, Ice Cream Shop, Room Service, Snack bar in waterpark, and 2 bars)
- Manage a team of 27-50 pack members, depending on the season
- Ensure that all areas of outlets are stocked, clean and ready for business at all times
- Take care of the orders that have been put in my charge
- Count down all banks at the end of the night
- Communicate constantly with all levels of staff to make sure that we have all items necessary for each outlet
- Ensure that all administrative paperwork (temp logs, cost transfers, corrective action forms, reviews, etc.) has been handled on each shift
- Ensure the success of the F&B department by making sure that all areas of outlets are compliant with EcoLab food safety protocols
- Ensure that all areas of outlets are compliant with the Safety protocols put in place by Great Wolf Resorts
Starbucks Barista
Great Wolf Lodge
04.2010 - 09.2011
- I was hired as a barista; however, I quickly assumed the duties of placing and receiving the weekly order.
- Train all new hires.
Sales Associate
Best Buy
10.2008 - 07.2009
- Started as a Sales Associate in the Home theater department.
- Promoted to a Customer Service Floater.
- In this position, I was trained in every department in the store and was responsible for floating the entire store and assisting any guests that were not being helped.
Starbucks Barista
Baylor All-Saints
06.2008 - 08.2008
- Worked as a Barista at the Starbucks in the Hospital.
Barista/Cashier
Target
02.2008 - 05.2008
Worked as a Barista at the Starbucks inside of Target.
Assistant General Manager
Metro Cinema
05.2005 - 01.2008
- Metro Cinema was a dine-in movie theater with an IMAX inside capable of hosting upwards of 1000 guests at any one time.
- Started as a lead in the concession stand, quickly moved through the different server ranks, and eventually became the floor manager.
- Promoted to the Assistant General manager position responsible for placing the weekly orders with ARC Entertainment for the new movies needed for that week, as well as orders for all front of house items including liquor and all concession related items.
- Managed a team of between 25 and 30 servers, projectionists, bartenders and bussers.
- Responsible for schedules, payroll, staffing, and HR duties.
- Sabre, Zales, The Wahl Team, and many other groups held almost all of their corporate level meetings at the cinema.
Outlet Attendant
Six Flags Over Texas
03.2004 - 08.2004
- Worked for Jay Vending selling concession items to park guests.
Skills
- Service-oriented
- Inventory control and record keeping
- Staff scheduling
- Food service background
- Passion for customer satisfaction
- Natural leader
- Strong work ethic
- Conflict resolution techniques
- Results-oriented
Timeline
District Manager
Bowlero
05.2019 - Current
Manager of Culinary Operations
Sea World San Antonio
01.2017 - 03.2019
Floor Manager
Pluckers Wing Bar
11.2015 - 11.2016
General Manager of Restaurants and Bars
Sheraton DFW Airport Hotel
02.2015 - 11.2015
Restaurant Theatre Manager
AMC Grapevine Mills
08.2013 - 01.2015
Restaurant Supervisor
Great Wolf Lodge
12.2012 - 08.2013
Floor Supervisor
Great Wolf Lodge
09.2011 - 12.2012
Starbucks Barista
Great Wolf Lodge
04.2010 - 09.2011
Sales Associate
Best Buy
10.2008 - 07.2009
Starbucks Barista
Baylor All-Saints
06.2008 - 08.2008
Barista/Cashier
Target
02.2008 - 05.2008
Assistant General Manager
Metro Cinema
05.2005 - 01.2008
Outlet Attendant
Six Flags Over Texas
03.2004 - 08.2004