Jacob Bergman
Mesa,AZ
Summary
Dynamic professional with a strong work ethic and attention to detail, experienced in document management and customer service at Arvato - Majorel. Proven ability to resolve conflicts and ensure compliance while multitasking effectively. Recognized for maintaining accurate records and enhancing security protocols as an unarmed guard, contributing to a safer environment.
Overview
8
8
years of professional experience
Work History
Document Processor
ATR Temp agency
04.2025 - 05.2025
- I worked as a document processing, my main responsibility was to organize documents, getting them ready for scanning. The client ended the contract early.
Unarmed Security Guard
Four Peaks Global
07.2023 - 02.2025
- As an unarmed security guard at gated apartment complexes, I patrolled to enforce rules and prevent vehicle theft.
- I also ensured that any suspicious person remained off the property.
- As a supervisor, I maintained a record of my daily patrols as well as a weekly report on all violations that happened during the week.
Unarmed Security Guard
Allied Universal
08.2022 - 07.2023
- As an unarmed security guard, I adhered to post orders, patrolled designated areas, ensured that unauthorized personnel did not enter, and maintained a daily report.
Customer Service Representative
Arvato - Majorel / Ally Bank
09.2017 - 07.2022
- As a Customer Service Representative, I assisted customers with various banking needs, including funds transfers, account openings, and online access.
- Upon transitioning to a Chat Agent role, I efficiently managed multiple customer inquiries simultaneously, demonstrating effective multitasking and communication skills.
Education
Degree - Computer Science
ITT Technical Institute
Mesa, AZ03.2016
Skills
- Attention to detail
- Document management
- Compliance oversight
- Problem solving
- Team collaboration
- Conflict resolution
- Situational awareness
- Multitasking
- Microsoft Office proficiency
- Basic IT knowledge
- Quick learner
- Strong work ethic
- Organizational skills
<Enter your own>
Title: Security Guard / Customer Service Representative
Timeline
Document Processor
ATR Temp agency
04.2025 - 05.2025
Unarmed Security Guard
Four Peaks Global
07.2023 - 02.2025
Unarmed Security Guard
Allied Universal
08.2022 - 07.2023
Customer Service Representative
Arvato - Majorel / Ally Bank
09.2017 - 07.2022
Degree - Computer Science
ITT Technical Institute
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