Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Bernstein

Manchester,NH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Technical Support/ Equipment Manager

Vicor Corporation
08.2023 - Current
  • Reduced downtime in operations by performing proactive maintenance on equipment.
  • Developed comprehensive training programs for staff to improve equipment handling skills.
  • Improved overall productivity by ensuring proper functioning of all machinery and tools at job site.
  • Leveraged strong relationships with vendors to expedite repairs when needed, reducing downtime during critical projects phases.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
  • Assisted in development of new support tools, streamlining issue resolution processes across organization.
  • Developed comprehensive documentation for designs, including schematics, calculations, specifications, and reports for review by clients or regulatory agencies.
  • Coordinated with contractors during construction phases to ensure proper execution of designs according to established specifications and plans.
  • Provided on-site engineering and technical services during installation and fielding processes.

Lead Technical Support Engineer

DEKA Research And Development
11.2020 - 07.2023
  • Serve as primary contact for operational and service-related issues of medical treatment products, both in field and in-house.
  • Diagnose electro-mechanical hardware and software failures using established procedures and advanced technical skills.
  • Prepare comprehensive reports analyzing product failure trends and serviceability issues.
  • Successfully managed and support over 50 patients and 1000 treatments, consistently exceeding patient satisfaction targets.
  • Install, troubleshoot, and repair complex medical equipment, ensuring optimal performance and resolving issues promptly.
  • Analyze technical data across multiple platforms to diagnose and service device issues effectively.
  • Document and thoroughly investigate in-field issues, implementing long-term solutions for improved performance.
  • Provide confident support and guidance to third-party technicians, facilitating accurate diagnosis and troubleshooting of in-field devices used by patients.
  • Successfully completed clinical trials from start to finish, ensuring adherence to protocols and regulatory requirements.
  • Develop comprehensive operating procedures and fieldwork guides, streamlining processes for increased efficiency.

Radiochemist

Lantheus Medical Imaging
07.2015 - 09.2020
  • Operated cyclotron and performed radiochemical processes, including ion exchange chromatography, liquid-liquid extraction, distillation, and radioisotope processing.
  • Prepared radiological standards and contributed to writing of standard operating procedures (SOPs).
  • Applied knowledge of cGMP regulations and radiation protection guidelines to ensure compliance.
  • Conducted inventory transactions in adherence to SOX regulations and effectively resolved inventory discrepancies.
  • Proactively recommended process and quality improvements, offering innovative solutions to manufacturing problems.
  • Actively participated in implementation of approved changes, driving continuous improvement initiatives.
  • Performed routine maintenance on laboratory equipment such as gamma spectrometers and high-performance liquid chromatography systems, ensuring accurate and reliable data collection.

Education

High School Diploma -

Manchester West High School
Manchester, NH
2012

Skills

  • Application Installation
  • Customer Relationship Management
  • Windows Servers
  • Root Cause Analysis
  • Technical Solutions Development
  • Customer Service
  • Technical Support
  • Diagnosis and Troubleshooting
  • JIRA Systems
  • Data Analysis
  • Issue and Resolution Tracking
  • Process Oversight
  • FEA and failure analysis
  • Maintenance Planning

Timeline

Technical Support/ Equipment Manager

Vicor Corporation
08.2023 - Current

Lead Technical Support Engineer

DEKA Research And Development
11.2020 - 07.2023

Radiochemist

Lantheus Medical Imaging
07.2015 - 09.2020

High School Diploma -

Manchester West High School

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Jacob Bernstein