Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Jacob Berry

Plain City,UT

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

7
7
years of professional experience

Work History

Operations Manager

USADebusk
North Salt Lake, UT
09.2019 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Helped build and review master service agreements for work eligibility.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Promoted positive customer experience through day-to-day supervision and management of process facility.
  • Supervised 100+ employees on projects, overseeing efficiency of productivity and Safety.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Supervised daily operations of multi-million dollar industrial cleaning operation.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Drafted invoices for completed work.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Managed, trained and motivated employees to continuously improve knowledge and abilities in industrial cleaning field.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Interacted well with customers to build connections and nurture relationships.
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Worked directly with management,COO, and VP of operations to brainstorm, discuss strategy and mitigate issues.
  • Cultivated and strengthened lasting client relationships using honesty and integrity.
  • Communicated with staff and customers to encourage highest quality of service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Operations Manager

North American Industrial Services Inc.
Salt Lake City, UT
08.2016 - 09.2019
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Promoted positive customer experience through day-to-day supervision and management of process facility.
  • Supervised 100+ employees on projects, overseeing efficiency of productivity and safety.
  • Supervised daily operations of multi-million dollar industrial cleaning operation.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Directed crews and informed management of delays and challenges, as well as suggested resolutions.
  • Eased team transitions and new employee orientation through effective training and development.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Drafted invoices for completed work.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Provided exceptional customer service to customers, increasing customer loyalty.

DOT Manager

North American Industrial Services Inc.
Salt Lake City, UT
06.2015 - 08.2016
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained and review driver qualifications.
  • Managed IRP, IFTA, permitting, maintenance records, inspections, DVIR's and drivers logs.

Education

High School Diploma -

Rock Springs High School
Rock Springs, WY
05.1996

Skills

  • Team Leadership
  • Policy Development and Enforcement
  • Logistics Oversight
  • Records Organization and Management
  • Onboarding and Orientation
  • Sales Promotion
  • Financial Statement Review
  • Performance Monitoring and Evaluation
  • Stakeholder Relations
  • Budget Development and Management
  • Customer Service
  • Employee Motivation

Timeline

Operations Manager

USADebusk
09.2019 - Current

Operations Manager

North American Industrial Services Inc.
08.2016 - 09.2019

DOT Manager

North American Industrial Services Inc.
06.2015 - 08.2016

High School Diploma -

Rock Springs High School

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Jacob Berry