Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

JACOB BIERNACKI

ALDEN,NY

Summary

Dynamic Inside Sales Representative with F.W. Webb, recognized for exceptional customer service and relationship development. Proven ability to enhance sales revenue through insightful product recommendations and CRM proficiency. Achieved increased customer retention by offering tailored solutions, showcasing strong issue resolution skills and attention to detail in a fast-paced environment.

Overview

12
years of professional experience
1
Certification

Work History

F.W. Webb

Inside Sales Representative
08.2023 - Current

Job overview

  • Answer customers' questions regarding products, prices, and availability.
  • Increase sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhance customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Used CRM software to maintain detailed contact logs and account records.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Set up new accounts, established customer credit and set up payment methods.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

F.W. WEBB

Inventory Control Lead
04.2020 - 08.2023

Job overview

  • Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
  • Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
  • Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
  • Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
  • Optimized warehouse space utilization by analyzing product turnover rates and adjusting storage layouts as needed.
  • Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
  • Supported smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
  • Collaborated closely with purchasing department to maintain appropriate stock levels for all products while reducing excess inventory costs.
  • Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

SCHAEFER SUPPLY

Assistant Purchaser
08.2018 - 01.2020

Job overview

  • Assisted in budget preparation and monitoring activities, ensuring adherence to financial targets throughout the fiscal year.
  • Monitored market trends and analyzed data to identify potential savings opportunities in sourcing strategies.
  • Developed risk mitigation strategies related to supply chain disruptions, ensuring uninterrupted product availability during unforeseen circumstances.
  • Participated in inventory management initiatives, optimizing stock levels to minimize carrying costs and prevent stockouts.
  • Processed requisitions and purchase orders for supplies and equipment.
  • Assisted in preparing detailed purchase orders, verifying accuracy before submission for approval.
  • Maintained accurate purchasing records, ensuring timely delivery of products and services.
  • Expedited deliveries when necessary, resolving discrepancies between ordered items and received goods efficiently.
  • Assisted in the successful negotiation of contracts, securing favorable terms for the organization.
  • Checked purchase requisitions for conformance to company policy and proper approvals.
  • Maintained complete documentation and records of all purchasing activities.
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Researched and identified new suppliers and vendors.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.

AB&N PLUMBING

PLUMBER
03.2013 - 08.2018

Job overview

  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
  • Selected type and size of piping required for each project.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
  • Upgraded outdated plumbing systems to modern standards enhancing functionality while increasing property value for clients.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Complied with state plumbing codes throughout duration of each project.
  • Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
  • Offered guidance and training to junior team members.
  • Inspected sewers and piping systems to assess quality and condition.
  • Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Filled pipe systems with water and air to determine location of leaks.
  • Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
  • Ensured safety compliance during all projects, adhering to strict industry regulations and guidelines.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Completed projects within budget constraints by accurately estimating material costs and labor hours.
  • Conducted thorough inspections of existing plumbing systems, identifying potential problems before they escalated into expensive repairs for clients.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Developed long-lasting relationships with suppliers, securing favorable pricing on materials for the company''s benefit.
  • Optimized workflow efficiency by implementing preventative maintenance plans for clients'' plumbing systems.
  • Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
  • Provided exceptional service, receiving numerous commendations from satisfied customers.
  • Enhanced customer satisfaction by promptly addressing and resolving plumbing issues.

Education

Erie Community College
Buffalo, NY

Associate of Applied Science from GENERAL STUDIES / BIOLOGY

Skills

  • Service-Oriented Communication
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Customer relationship management
  • Email and phone etiquette
  • Organized and efficient
  • Issue resolution
  • Interpersonal communication
  • Client relationship management
  • CRM proficiency
  • Order management

Certification

EPA CERTIFIED - UNIVERSAL

WATERSOFT FACTORY CERTIFIED TRAINING

Timeline

Inside Sales Representative

F.W. Webb
08.2023 - Current

Inventory Control Lead

F.W. WEBB
04.2020 - 08.2023

Assistant Purchaser

SCHAEFER SUPPLY
08.2018 - 01.2020

PLUMBER

AB&N PLUMBING
03.2013 - 08.2018

Erie Community College

Associate of Applied Science from GENERAL STUDIES / BIOLOGY

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