Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jacob Biggar

Jacob Biggar

Arlington,VA

Summary

Dynamic Technical Analyst with proven success at WGL Energy, leading Salesforce implementations and enhancing user efficiency through automation. Skilled in data analysis and project management, I excel in delivering actionable insights and fostering collaboration. Recognized for exceeding sales quotas in previous roles, I bring a customer-focused approach and strong problem-solving abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Analyst

WGL Energy
Tysons Corner, VA
11.2023 - Current
  • Led full lifecycle implementations of Salesforce Sales Cloud, E&U Cloud, and Experience Cloud — from stakeholder discovery and backlog grooming to testing, deployment, and user training.
  • Designed and delivered engaging demos and trainings for end users and stakeholders across Salesforce, legacy systems, and Demand Tools.
  • Developed and maintained Salesforce Flows and custom automation to streamline business processes and enhance user efficiency.
  • Acted as the primary reporting resource for the Sales, Marketing, Operations, and Customer Advocacy teams, building complex Salesforce reports and supplementing gaps.
  • Resolved data quality and integration issues by leading cleanup efforts across Salesforce and legacy systems, ensuring accuracy and consistency.
  • Contributed to SOW creation, sprint backlog grooming, and cross-functional solutioning for enhancements across both Salesforce and legacy platforms.

Data Analyst Consultant – Public Sector –

Summit Human Capital (GDIT Contractor)
Washington, D.C.
01.2022 - 11.2023
  • Led client discovery, requirements gathering, and technical delivery across Microsoft Purview, Power Automate, and records management workstreams.
  • Assessed enterprise data security, including DLP policies, application discovery, and lifecycle management, delivering actionable recommendations.
  • Created and maintained project deliverables, status reports, and training documentation tailored to technical and non-technical audiences.
  • Delivered PMO-level support (risk tracking, dependency management, MS Project) to ensure successful project execution.

Inside Sales Representative – B2B FinTech (SaaS)

Koalafied Blind
Richmond, VA
03.2021 - 12.2021
  • Exceeded monthly sales quotas by 133%–166% through strong pipeline management and customer focus.
  • Ranked top 3 across company’s largest markets (NYC & CT); youngest rep selected for Inbound Response (INR) team.
  • Completed full sales cycle from lead qualification through close, delivering a tech-forward, customer-first sales approach.

Education

BBA - Computer Information Systems And Marketing

James Madison University
Harrisonburg, VA
12-2020

Skills

  • CRM & Automation: Salesforce (Sales, E&U, Experience Cloud), Flows, Power Automate
  • Salesforce Certifications: Salesforce Associate, Salesforce AI Associate
  • Process Modeling: Lucidchart, Visio, BPMN
  • Project & Data Tools: Jira, MS Project, SharePoint, Microsoft Purview
  • Data Analysis & Reporting: Salesforce Reports, Tableau, Power BI, Demand Tools
  • Security and governance: DLP, Microsoft Purview, electronic records management
  • Programming (basic): SQL, Python, Java, C#

Certification

  • Salesforce Associate Certification
  • Salesforce AI Associate Certification

Timeline

Technical Analyst

WGL Energy
11.2023 - Current

Data Analyst Consultant – Public Sector –

Summit Human Capital (GDIT Contractor)
01.2022 - 11.2023

Inside Sales Representative – B2B FinTech (SaaS)

Koalafied Blind
03.2021 - 12.2021

BBA - Computer Information Systems And Marketing

James Madison University

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