Jacob Black
Willis,US
Summary
Dynamic leader with a proven track record at Statewide Remodeling, adept in CRM proficiency and exceptional customer liaison skills. Spearheaded territory expansion and consistently exceeded sales goals, achieving over 32% repeat business rates. Expert in sales proposal creation and negotiation, leveraging effective presentations and objection handling to drive profitability and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Interior/Exterior Sales Consultant
Statewide Remodeling
Houston, TX
11.2023 - Current
- Provided sales consultation to customers regarding interior design products and services.
- Conducted in-home consultations with clients to assess their individual needs and develop customized solutions.
- Developed creative interior design concepts for residential and commercial spaces, using CAD software or other programs as required.
- Compiled comprehensive written proposals outlining scope of work, materials selection, cost estimates, timelines. for each project.
- Managed accounts receivable processes for payment collections from clients upon completion of projects.
- Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.
- Trained extensively to build product knowledge and best understand company and client expectations.
Owner
Cre8Stone
The Woodlands, US
07.2013 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Collaborated with other owners on joint ventures and shared resources.
- Researched potential partners in order to expand services offered.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
Internet Sales Manager
North Freeway Hyundai
Spring, TX
12.2019 - 11.2023
- Achieved high sales in both new and pre-owned car segments.
- Developed tool to track personal sales opportunities, potential deals, and finished contracts
- Active social media presence to increase networking opportunities to create successful, ongoing customer relationships
- Maintain repeat business rates (over 32%) from established customers
- Developed 25 account relationship with both new and existing retailers
- Oversaw budgeting, operations, logistics for unit generating 5MM in sales annually
- Substantially increased profitability and sales by spearheading major revision of product pricing structure across more than 200 individual items
- Experience with Process improvement and inventory control
- Provide data entry for projects
- Create, manage, quality control and quality assure scheduling and spreadsheets for projects (internally and externally)
- Update record copies, engineering project documentation and changes
- Provide construction documents and project controls
- Collect and distribute client bills and invoices
- Type memos, correspondence, reports and other documents as requested
Project Manager
Juggernaut Systems
Texas
04.2019 - 12.2019
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Facilitated resolution of conflicts between team members when necessary.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Built and established strong partnerships with teams, vendors and contractors.
Project Specialist
Lowes
Texas
02.2015 - 04.2019
- Excellent client-facing communication skills
- Track project performance, specifically to analyze the successful completion of short-and long-term goals
- Use and continually develop leadership skills
- Delegate project tasks based on individual strengths, skill sets and experience levels
- Coordinate travel arrangements and any other internal service for various project needs
- Manage retention, recruitment, training, and development of the leadership team to strengthen and develop leadership skill and management skills: ensure appropriate staffing level and depth is maintained throughout the field
- Foster and develop a culture of continuous improvement
- Excellent Customer Service with in-home improvement project solutions
- Exceeded sales goals every year
- Sold 750k a year on a sales plan of 500k per year
- Ensuring merchandise and projects are accurately quoted, sold, and produced
- Exceed the customer expectation to achieve a 'Customer for Life'
- Preparing and maintaining project folders according to policy
- Deliver a superior client experience by accurately assessing customer needs and swiftly creating a final quote/proposal
- Exceed Sales Goals yearly
- Dramatically increased customer base by revamping outside sales force relationships, trimming existing roster and adding six new agencies
- Provide full leadership and management accountability regarding the performance on all aspects of safety, quality, on time delivery, and Profit and Loss (P&L) performance
- Achieve or exceed safety, quality, service, cost, business development, and sales growth goals for the store
- Responsible for achieving superior customer service, driving sales growth, as well as local business development
Project Manager
Engineered Air Balance Co. Inc
Dallas, Texas
01.1998 - 01.2004
- Coordinated quality control on HVAC systems installed and other commercial projects
- Manage multiple crews depending on job size and deadlines set
- Set up meetings between Owners, Architects, Engineers, etc for job completion and mandatory scheduling oversight
- Review documents and blueprints for job expansions prior to takeoff
- Analyzed and compile data concerning the HVAC system following completion of installation
- Safety Procedures
- Assist with project inspections at all stages of completion to verify installation compliance of all HVAC ductwork, temperature piping and unit control system devices as required per specifications and plans
- Review of all actual field-testing data for accuracy
- Calculated comparison of all load and capacity requirements for equipment performance
- Includes air, water, and electrical capacity calculations for comparison of design to actual HVAC system performance to develop assessment of operational standards and efficiencies
- Effectively evaluated, identified and capitalized on sales trends to maximize revenue performance
- Conducted thorough analysis of financial reports to maintain and boost profitability
- Successfully hired, trained, developed, and led a productive, customer-focused team of 60-75 managers and associates; conducted formal/informal performance appraisals and implemented corrective actions
Store Manager
Home Depot
Dallas, Texas
01.2004
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
Education
AABC Test & Balance Engineer Test -
09.2006
Achievements In Business Management -
Sam Houston State University
01.2003
Skills
- Customer liaison
- Territory expansion
- Sales funnel management
- Effective Presentations
- Objection handling
- CRM proficiency
- Product demonstration
- Contract negotiation and closing tactics
- Sales proposal creation
- Exceeds sales goals
- Sales closing
Additional Information
Pressure Modification, Active Real Estate License, Business Startup
Timeline
Interior/Exterior Sales Consultant
Statewide Remodeling
11.2023 - Current
Internet Sales Manager
North Freeway Hyundai
12.2019 - 11.2023
Project Manager
Juggernaut Systems
04.2019 - 12.2019
Project Specialist
Lowes
02.2015 - 04.2019
Owner
Cre8Stone
07.2013 - Current
Store Manager
Home Depot
01.2004
Project Manager
Engineered Air Balance Co. Inc
01.1998 - 01.2004
AABC Test & Balance Engineer Test -
Achievements In Business Management -
Sam Houston State University
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