Jacob Blair
Collierville,TN
Summary
I am a museum professional with 6+ years of experience in retail and customer service and 2+ years experience in retail management and social media/marketing management seeking a role within a progressive company that will both allow me to utilize my skill set as well as enable and encourage me to continue to grow and develop as a working professional.
Overview
2
2
years of professional experience
Work History
Visitor Engagement Specialist
DIXON GALLERY & GARDENS
05.2023
- Serves as the first point of contact for visitors entering the galleries and gardens
- Maintains up-to-date knowledge of rotating collections in the galleries in addition to the Dixon's permanent collection as well as a history of the property
- Collaborates with the Visitor Engagement team to develop and implement the best strategies for promotion of all Dixon events, exhibits, classes and levels of membership
- Completes daily operations tasks such as greeting visitors, answering visitor questions/inquiries, routing calls, manning admissions, conducting sales, handling mail and package deliveries, and contributing to the overall operative success of the museum
- Performed additional duties such as processing all membership transactions and printing member cards and renewal letters in a several month long stint as the Interim Membership Manager.
Social Media Marketing Manager
COLLEGE STATION
05.2021 - 05.2023
- Created and edited all social media and digital marketing content for College Station's social media platforms
- Devised and implemented new/revised methods of content creation and marketing strategy that led to as high as a 1500% month-over-month increase in content engagement with a minimum of 500% increase per month
- Actively communicated with all partnered brands and consistently sought out new brands via social media to ensure the store's merchandise aligned with customer wants/needs and to ensure each individual brand was well represented
- Answered all customer inquiries submitted via direct message across all College Station social media platforms.
Assistant Store Manager
COLLEGE STATION
05.2021 - 05.2023
- Supervised multiple teams of Sales Associates across three different locations in the Memphis area
- Trained all new Sales Associates to be competent of and personally participated in daily store operations including greeting/assisting customers, conducting sales, performing daily custodial duties, organizing merchandise, receiving calls and performing store opening and closing procedures
- Received shipment of and entered data for all new store merchandise
- Monitored and updated information in the store inventory database on a consistent basis
- Ensured all store locations continually maintained great condition and product presentation was both organized and creative.
Education
MS of Sports Management -
The University of Florida
05.2027
BA of History -
The University of Memphis
12.2020
Skills
- Proficient in the use of Microsoft Office, Meta Business Suite, and Google Suite
- Brand Awareness
- Customer Service
- Problem-Solving
- Team Development
- Data Entry
- Internal Communications
- Communication Management
- Project Management
- Social Media Marketing
- Community Relations
- Product and Service Promotion
- Brand Messaging
Additional Information
Spent the last year volunteering with Collierville High School by aiding them with in-game statistic tracking and scoreboard operation for all CHS football games, Currently enrolled in the top ranked Masters of Sports Management program through the University of Florida online.
Timeline
Visitor Engagement Specialist
DIXON GALLERY & GARDENS
05.2023
Social Media Marketing Manager
COLLEGE STATION
05.2021 - 05.2023
Assistant Store Manager
COLLEGE STATION
05.2021 - 05.2023
MS of Sports Management -
The University of Florida
BA of History -
The University of Memphis