Jacob Bocanegra

• Serve as primary point of contact for residents, addressing inquiries, concerns, and resolving issues.

• Manage leasing process, including showing units, processing applications, and facilitating move-ins/outs.

• Organize and execute resident events to foster community engagement and improve retention.

• Maintain accurate records of communications, lease agreements, payments, and property policies.

• Coordinate with maintenance teams to ensure timely property upkeep and address resident requests.

• Resolve conflicts between residents and enforce property guidelines, ensuring a positive living environment.

• Oversee vendor and contractor relationships for services like maintenance and landscaping.

• Ensure compliance with safety regulations and conduct regular property inspections.

• Training new hires and preparing day one paperwork
• Scheduling and managing time-off requests
• Performance reviews with staff monthly
• Merchandising the store to brand standards
• Loss prevention and inventory audits
• Daily operations including cash management and opening/closing store

• Greeting and seating guests
• Presenting menus and offering recommendations
• Taking orders and payments
• Multitasking between tables and servicing each table routinely
• Upselling and promoting specials
• General customer service

• Manage kiosk and guide customer purchases with recommendations
• Scheduling to meet customer demand
• Cash management and closing procedures
• Purchasing merchandise for the kiosk and keeping up with trends
• Oversaw hiring and training new hires