Jacob Bolden
Lisman,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Hilton Garden Inn Hotel. Expert in sales strategy development and exceptional in multitasking, I excel in fostering client relations and driving efficiency. Achieved significant improvements in process accuracy, contributing to team success by exceeding goals.
Overview
2024
2024
years of professional experience
Work History
Sales Manager's Assistant
Hilton Garden Inn Hotel
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Stocking Associate
Walmart
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
Receptionist
Hilton Garden Inn Hotel
07.2023 - 12.2023
- Provided professional greeting services while assisting customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed incoming calls with efficiency, ensuring accurate routing to appropriate departments.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Merchandiser
Provantage
02.2023 - 06.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Education
High School Diploma - All
Choctaw County High
Butler, AL05.2019
Skills
- Sales presentations
- Sales strategy development
- Territory management
- Sales pipeline management
- Multitasking and time management
- Fast learner
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Time management
- Problem-solving abilities
- Multitasking
- Organizational skills
- Telephone and email etiquette
- Active listening
- Effective communication
- Customer and client relations
- Writing and editing
- Documentation and recordkeeping
- Data entry
Accomplishments
Moving up in any field I have opportunity in
Timeline
Receptionist
Hilton Garden Inn Hotel
07.2023 - 12.2023
Merchandiser
Provantage
02.2023 - 06.2023
Sales Manager's Assistant
Hilton Garden Inn Hotel
Stocking Associate
Walmart
High School Diploma - All
Choctaw County High
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