Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jacob Bolger-Linser

Palm Bay,Florida

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

National Support Specialist

Philips Healthcare
03.2018 - Current
  • Assisted customers with daily escalations to maintain customer temperature and drive escalations to closure.
  • Consistently Top half in case volume and escalations handled year to date and past 4 years.
  • Answered and managed incoming and escalation calls while recording accurate messages for distribution to all stakeholders internally/externally.
  • Followed detailed directions from management to complete daily standard work and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity. (Podcast, STREAMS, Kepner-Tregoe, Power BI)
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Trained and supervised employees on office policies and procedures.
  • Performed wide-ranging administrative, financial and service-related functions using Kepner-Tregoe methodology.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

Field Service Engineer

Philips Healthcare
11.2012 - 03.2018
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems in the hospital.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Coordinated repairs and maintenance actions for hospital patient monitoring equipment.
  • Investigated and troubleshot up to 12 product service issues weekly.

Mover

TWO MEN AND A TRUCK® International
04.2008 - 10.2012
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
  • Arranged items at destination according to customer requests and instructions.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Followed verbal and written instructions to properly move and ship products.
  • Followed safety protocols to prevent accidents and injuries.
  • Strapped items down over protective padding to secure throughout transportation.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Loader

UPS
05.2007 - 03.2008
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Collaborated with team members to maintain efficient workflow.
  • Followed all safety and security protocols to minimize risk of injury.
  • Lifted and slid packages weighing up to 80 pounds on conveyor belts to transport items.
  • Operated scanning equipment to track orders and shipments.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

Associate of Science - Biomedical Engineering

Owens Community College
Perrysburg, OH
05.2012

Skills

  • Office Support
  • Information Services
  • Administrative Support
  • Quality Control Standards
  • Customer Satisfaction
  • Professional Relationships
  • Customer Relationships
  • New Product Information
  • Clear Written Communication Skills
  • Corporate Policies and Procedures
  • Customer Support
  • Technical Support

Accomplishments

  • Microsoft PowerBI to aid and to develop tracking escalations, productivity time, and other daily checks for management. Giving a increased visibility of workload balance and productivity.
  • Collaborated with team of 90 Remote Support Engineers in the development of Kepner-Tregoe with Bi-weekly coaching opportunities to increase understanding and comprehension of the methodology and helping others use the tools provided to them.
  • Collaborated with team of 4 in the of Kepner-Tregoe initiative to train 98% of the field/CCSC/Clinical in the HPM profile.
  • Achieved Coach of the year through effectively helping with CCSC Kepner-Tregoe pilot.
  • Achieved 10% decrease good faith effort request through effectively helping with implementation of Trekker tool showing potential savings of $1.3M.
  • Achieved 8 percentage point increase in Net Promoter Score through effectively helping with the Kepner-Tregoe Pilot in CCSC.
  • Collaborated with team of 2 in the development of Patient Monitoring radio: This is a Podcast project to aid in disseminating other interesting wins for the org as well as providing updates for changes in the field crossing Clinical, sales & Service in the HPM profile. Examples: include new products, business acquisitions, other job roles not privy to the field.
  • Collaborated with team of 30+ in the development of Customer Service for NAM STREAMS. Utilized for tribal knowledge how to do's and some vaulted materials utilized more frequently by the field. Giving the field a app on their phone to be able to watch how to video's on demand.

Certification

CCNA Route Switch

CCNA Security

Kepner-Tregoe Program Lead


Timeline

National Support Specialist

Philips Healthcare
03.2018 - Current

Field Service Engineer

Philips Healthcare
11.2012 - 03.2018

Mover

TWO MEN AND A TRUCK® International
04.2008 - 10.2012

Loader

UPS
05.2007 - 03.2008

Associate of Science - Biomedical Engineering

Owens Community College

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Jacob Bolger-Linser