Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Bonness

Parma,OH

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Production Leader

NAVCO
2025 - Current
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Defined clear targets and objectives and communicated to other team members.

Crew Member

NAVCO
09.2020 - 01.2025
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked front counter, drive-thru and other areas.
  • Stocked shelves to organize aisles in assigned department.
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Associate of Arts - Accounting

Lorain County Community College
Elyria, OH
06-2027

High School Diploma -

Smart Horizons Career Online Education
Pompano Beach, FL
06-2023

Skills

  • Staff training and development
  • Decision-making
  • Goal setting
  • Disciplinary techniques
  • Complex Problem-solving
  • Work prioritization

Certification

  • ServSafe Food Manager valid until March 2030
  • CPR/AED valid until March 2026
  • Stop the Bleed valid until Match 2027

Timeline

Crew Member

NAVCO
09.2020 - 01.2025

Production Leader

NAVCO
2025 - Current

Associate of Arts - Accounting

Lorain County Community College

High School Diploma -

Smart Horizons Career Online Education

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