Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Booher

Summary

Dynamic and reliable Gas Station Attendant with proven expertise at True North Shell, excelling in customer service and cash handling. Enhanced sales through effective upselling and established a customer loyalty program, fostering repeat business. Committed to cleanliness and safety, ensuring a welcoming environment for all patrons.

Professional service worker prepared to excel in this role. Experience handling customer transactions, maintaining inventory, and ensuring clean, safe environment. Strong focus on teamwork and adaptability with changing needs. Reliable with skills in customer service, cash handling, and problem-solving.

Overview

4
4
years of professional experience

Work History

Gas Station Attendant

True North Shell
12.2024 - 07.2025
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Facilitated sales of services and goods.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Conducted regular inspections of fuel storage tanks to prevent possible accidents.
  • Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
  • Promoted special offers and discounts to customers to maximize sales.
  • Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
  • Increased sales of promotional items by effectively communicating benefits and discounts to customers.
  • Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
  • Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
  • Trained new employees on operational procedures, enhancing team performance.
  • Processed transactions quickly, reducing customer wait times.
  • Assisted customers with fueling vehicles and provided guidance on oil and fluid levels as needed.
  • Managed inventory levels to prevent stockouts, ordering new supplies as necessary.
  • Resolved customer complaints, restoring satisfaction with prompt and courteous service.
  • Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
  • Maintained cleanliness in store and forecourt, promoting positive customer experience.
  • Updated pricing information on both fuel pumps and in-store products to reflect current rates.
  • Streamlined inventory management process, ensuring optimal stock levels and reducing waste.
  • Offered recommendations on vehicle maintenance and care products based on customer needs.
  • Conducted regular checks on fuel pumps for safety and operational efficiency.
  • Established customer loyalty program, increasing repeat business.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Confirmed excellent customer service by quickly resolving customer concerns.

Stocker

Kroger
12.2023 - 08.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Gas Station Attendant

Speedway Gas Station
09.2023 - 11.2023
  • Pumped gas for guests and took payments.
  • Assisted with inventory management, helping to keep stock levels consistent and update.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Enhanced safety and cleanliness of facility with thorough daily inspections and maintenance tasks.
  • Ensured customer satisfaction by providing friendly service and accurate information on products.

Gas Station Attendant

BP
08.2022 - 09.2023
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Maintained inventory of all saleable items.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.

Sales Associate

Dollar General Store
07.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

Horticulture

Miami Valley Career Technology Center
Englewood, OH
07-2006

Twin Valley South
West Alexandria, OH
06-2006

Skills

  • Customer service
  • Cleaning and sanitation
  • Customer service and assistance
  • Teamwork and collaboration
  • Cash handling
  • Stocking
  • Operating cash register
  • Reliability and punctuality
  • Punctual and reliable
  • Heavy lifting
  • Flexible schedule
  • Sales assistance
  • Basic housekeeping
  • Patience and empathy
  • Professional appearance
  • Cleanliness and hygiene
  • Store maintenance

Timeline

Gas Station Attendant

True North Shell
12.2024 - 07.2025

Stocker

Kroger
12.2023 - 08.2024

Gas Station Attendant

Speedway Gas Station
09.2023 - 11.2023

Gas Station Attendant

BP
08.2022 - 09.2023

Sales Associate

Dollar General Store
07.2021 - 08.2022

Horticulture

Miami Valley Career Technology Center

Twin Valley South

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