Jacob Borders
Boise,ID
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused Barista Shift Lead known for high productivity and efficient task completion. Possess specialized skills in espresso preparation and team leadership. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Dutch Bros
Boise, ID
06.2020 - Current
- Provided excellent customer service and ensured all customers left satisfied.
- Delegated work to staff, setting priorities and goals.
- Provided expert advice on coffee selection and preparation to enhance customer experience.
- Monitored the performance of staff to ensure that quality standards were met.
- Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Fostered a team-oriented environment, encouraging collaboration and effective communication.
Restaurant Busser
Barbacoa
Boise, ID
05.2023 - 08.2023
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Responded promptly to customer inquiries related to menu items or services offered.
- Ensured that all areas were properly sanitized at the end of each shift.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Expedited food to tables to assist servers during busy periods.
- Organized bus cart and returned to side station after each use.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Retail Sales Associate
Lululemon Athletica
Boise, ID
04.2022 - 09.2022
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Operated point-of-sale systems accurately to process payments from customers.
- Promoted special offers and discounts to encourage additional purchases.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Bachelor of Arts - Communications
Boise State University
Boise, ID05-2025
Skills
- Barista training
- Professionalism
- Relationship building
- Team leadership
- Multitasking
- Customer service
- Problem-solving
- Espresso machine operation
- Cleanliness standards
- POS system operation
Timeline
Restaurant Busser
Barbacoa
05.2023 - 08.2023
Retail Sales Associate
Lululemon Athletica
04.2022 - 09.2022
Barista Shift Lead
Dutch Bros
06.2020 - Current
Bachelor of Arts - Communications
Boise State University
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