Jacob Borgen
Byron,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Manager
Costas Pizzeria & Ristorante
07.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Dock Worker
Dayton Freight
02.2019 - 08.2023
- Followed verbal and written instructions to properly move and ship products.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- I also did W&R (freight inspector) and maintenance
Education
High School Diploma -
Stillman Valley High School
Stillman Valley, IL12.2018
Skills
- Technical Proficiency
- Managing Reception
- Verbal and Written Communication
- Team Leadership
- Overseeing Employees
- Fast learner
- Would have no problem learning to operate heavy machines
Timeline
Dock Worker
Dayton Freight
02.2019 - 08.2023
Manager
Costas Pizzeria & Ristorante
07.2016 - Current
High School Diploma -
Stillman Valley High School
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