Jacob Bowers
Acworth,GA
Summary
A wonderful people person, I strive to achieve the upmost satisfaction for all of my customers and co-workers alike. Throughout my time as a sales associate, I have simultaneously hit sales goals whilst also making all of my customers happy. Throughout my serving/hospitality experience, I have routinely received praise and thanks for my proactivity in seeing to it that my guests and customers are always leaving happy. All of these attributes are reflected in my online business as well, as the vast majority of my customers are repeat customers.
In short, making people happy makes me happy. I take great pride in doing what I'm able to do to ensure the satisfaction of any guest or customers that comes across me.
Overview
8
8
years of professional experience
Work History
Sales Associate
Total Wine & More
10.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Online Entrepreneur
Myself
09.2020 - Current
- Developed innovative business strategies resulting in increased profitability and product development.
- Implemented effective marketing campaigns, leading to improved customer acquisition and retention rates.
- Increased company growth by identifying and pursuing new market opportunities.
- Streamlined operations by optimizing processes, reducing inefficiencies, and cutting costs across departments.
Server
Reveille Cafe
08.2018 - 04.2020
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Manager/Key Holder
Rite Aid Pharmacy
11.2016 - 08.2018
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
Education
High School Diploma -
Harrison High School
Kennesaw, GA05.2014
Skills
- Listening Skills
- Complex Problem-Solving
- Excellent people skills
- Customer Needs Assessment
Timeline
Sales Associate
Total Wine & More
10.2022 - Current
Online Entrepreneur
Myself
09.2020 - Current
Server
Reveille Cafe
08.2018 - 04.2020
Shift Manager/Key Holder
Rite Aid Pharmacy
11.2016 - 08.2018
High School Diploma -
Harrison High School