Jacob Bristlin
Amery,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains professional conduct under stressful conditions and altercations that arise between 2 employees. Empathetic and understanding of my direct reports situations and make good judgement calls based on all the information I can gather.
Overview
18
18
years of professional experience
Work History
Yard Manager
MacDonald and Owen Lumber Company
07.2018 - Current
- Oversee kiln and shipping operations. Manage a team of 2 kiln operators to ensure kilns are adjusted properly to ensure quality and lumber is processed as quickly as possible to maximize profit. Manage a team of 3 shipping personnel to ensure orders are pulled and shipped out in time.
- Worked evenings, weekends and holidays to meet needs of business.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Participated in meetings and shared ideas for improvement with management to foster teamwork.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Built loads and loaded trucks for outbound delivery.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
Service Advisor
Inver Grove Toyota
01.2014 - 01.2019
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Communications Specialist
United States Army
08.2010 - 01.2019
- Active first program. Served 3 years active and 6 years in the army reserves.
- Maintained accurate documentation of messages transmitted and received.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Completed inspections, followed maintenance schedules and completed repairs.
- Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.
- Documented and processed incoming messages over communication systems for supervisor review.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Excellent communication skills, both verbal and written.
- Maintained communication skill and focus through deployment to Iraq, under stressful situations. Reported 9 line medevac requests in a timely and effective manner.
Service Advisor
Morries Hyundai
06.2014 - 09.2016
- Provided exceptional customer service and maintain a CSI (Customer Satisfactory Index) score above 93%
- Document customer concerns or maintenance needs providing appropriate information for the technician to repair/service the vehicle
- Used Reynolds and Reynolds operating system to generate repair orders
- Provided accurate wait times for customers and keeping up with updates before being asked.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Trained new personnel regarding company operations, policies and services.
Culvers Crew Member
Culvers
07.2005 - 08.2010
- Provide quality made to order food for customers in a fast pace environment
- Coordinate orders together from each line in the kitchen as line lead.
- Provide exceptional customer service
- Train new employees
- Lead a kitchen team or front of house team as assistant manager.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
College diploma - Accounting
Minneapolis Business College
Roseville, MN09.2008
Skills
- Safety Management
- Policy Enforcement
- Maintenance Coordination
- Personnel Oversight
- Good Telephone Etiquette
- Customer Relations
- Multitasking Abilities
- Army Good conduct medal
- Army commendation medal
- Marksman rifle badge
Timeline
Yard Manager
MacDonald and Owen Lumber Company
07.2018 - Current
Service Advisor
Morries Hyundai
06.2014 - 09.2016
Service Advisor
Inver Grove Toyota
01.2014 - 01.2019
Communications Specialist
United States Army
08.2010 - 01.2019
Culvers Crew Member
Culvers
07.2005 - 08.2010
College diploma - Accounting
Minneapolis Business College
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